Customer Service Sales

S IJ U P H I L I P

*** ** ***** ** * -mail:

********@*****.*** S tafford, TX 77477

M obile: 516-***-****

PROFESSIONAL SUM MARY

• Experienced working with Customers, Accounts manager and Shipping personnel in

t he processing of orders, providing status updates, billing enquires.

• Experienced in reviewing existing process and provide recommendation to improve

efficiency and customer satisfaction.

• Experienced in scheduling and negotiating with shipping service providers.

• Experienced in inventory management.

• Experienced in project management.

• Experienced with cash registry.

• Experienced with database management and reports using pivot table.

TECHN ICAL SKILLS

Programming Languages : C#, VB 6.0 and T-SQL.

Databases : MS Access, SQL Server 20012/08/05, Oracle 8i/9i.

Operating systems : Windows.

Development Tools : Visual Studio.NET.

Web Technologies : C#, ASP.NET, ADO.NET, VB.net, HTM L, CSS, DHTML,

L I NQ.

M icrosoft Technologies : .Net Framework 4.5/4.0/3.5/3.0/2.0/1.1/1.0 ASP.Net, ADO.Net,

Word, Excel, PowerPoint.

EDUCAT ION QUAL I F ICAT ION

Bangalore University/The Oxford College of Science, India 2007

Degree earned: M.C.A.

Sikkim - Manipal University/C.M.S. College, Kottayam, India 2004

Degree earned: B.Sc. IT

WORK EXPER IENCE

J une 2011 -

Tonsa Automotive I nc, Port Washington, NY

F ebrua ry 2015

Role: Customer Service – Shipping Lead

Description: Responsible for order fulfillment, internal audits, scheduling shipping services

order entry and invoicing. First point of contact for Accounts manager, Relationship

manager’s, vendors, customers with various issues like product availability,

shipping/delivery status, billing issues, etc. Responsible for effectively communicating in a

t imely manner and identify process issues to improve efficiency and customer satisfaction.

Supervise a team of eight people in the shipping department. Work with development team

for any enhancement to the existing system. Recruit and provide t raining to new hire’s in

shipping department.

Responsibilities:

• Work with Customers, Accounts manager and Shipping personnel in the processing

of orders, providing status updates and billing enquires etc.

• Effectively communicate in a t imely manner and identify process issues to improve

efficiency and customer satisfaction.

• Manage the day to day operation of the shipping department and online business.

• Supervise a team of eight people in the shipping department and assign daily duties.

• Prepare customer invoices and work with customer to resolve billing/credit issues

w ith proper documentation.

• Schedule shipping services and negotiate for better services and prices.

• Communicate with management, customer’s and supply chain personnel with

demand planning process and also about price changes.

• General ware housing duties like vendor and material management, stacking,

counting, pull, pack and ship orders through USPS, FedEx, UPS and DHL as

needed.

• Assist the IT team as needed in networking and t roubleshooting software related

p roblems, create macros and shortcuts to enhance daily operations.

• Automated most of the processes in the shipping department and worked as SME in

t he creation of website and design of shipping tool.

• Recruit new hire to shipping department and t rain about the procedures and best

p ractice’s to be followed.

September

G arda Cash Logistics, Long Island City, NY

2009 – June 2011

Role: Cash Vault Clerk

D escription: M aintain the cash vault registry and attend the incoming customer calls.

Communicate in a t imely manner, prepare processing and federal deposit. Verify the money

to bag packing unit and proof out cash inventory and outgoing routes. Dispatch or receive

routes and perform other duties as needed.

Responsibilities:

• Maintain Cash vault registry with proper documentation for credits and debits.

• Answer incoming customer calls and emails.

• Perform research and solve any escalated issues in a t imely manner.

• Communicate in a t imely manner with internal and external departments.

• Prepare processing deposit and federal deposits as advised by the banks.

• Verify the money from cash vault to bag packing unit.

• Prepare and proof outgoing routes as wells as dispatch or receive routes from

cash vault.

A pril 2007 -

H D FC Bank LTD, Bangalore, I ndia

J une 2009

R ole: M IS Coordinator

Description: Coordinate the sales team for entire south I I region which consist of four area

sales managers and 16 sales managers. Prepare the sales target for individual area sales

managers and sales managers and keep t rack of target vs achievement on a daily basis.

P repare reports and metrics for measuring performance to the senior managements.

H andle confidential reports and databases. Manage a team of three CSR to ensure funding

to the accounts and ensure high quality customer service. Resolve any customer issue in a

t imely manner and escalate it to higher management if necessary. Recruit and provide

t raining to new hires.

R esponsibilities:

• Provide senior management with reports and analyses that enabled strategic,

t actical and operational planning.

• Consolidating data to a master database, prepare t racker reports and

d rafting summary snapshot for top level management.

• Manage a team of three CSR to ensure funding to new accounts with high

quality customer service and resolve any customer issue in a timely manner and

escalate i t to the higher management if necessary.

• Developing metrics for measuring performance, t racking and reporting.

• Handling of confidential reports and resolve auditable issues in the

department.

• Recruit and provide t raining to new hire about the best practices and

p rocedures to follow.

Contact this candidate