Customer Service Medical Assistant

Mariette McLean

Address: *** ****** ***

Far Rockaway, NY 11691

Email: ****************@*****.***

Phone: 347-***-****

Objective: To utilize my skills as an individual who is hard working and dedicated to their job.

Continue to learn new skills and enhance my work ethics. Enforce my ability to manage and groups of

employees and implement policies in order to achieve outlined tasks and meet deadlines. Demonstrate a

clear understanding of team work and giving clear direction.

Professional Experience:

Lowes Home Improvement-Head Cashier 3/2011-present

- oversee staff of 50+cashiers

Schedule cashiers to meet business needs

engage customers and resolve complaints

train, coach and mentor front end staff

Process special orders, deliveries, and internet orders

delegate and follow up on daily tasks to insure productivity

Measure customer service levels daily

insure proper cash handling and safety requirements are adhered to

Dr. Margaret Safo Pediatrics 9/2002-6/2007

maintain confidentiality among patients and staff

insure processing and filing of medical records daily

regulate compliance related to HIPAA and patient’s rights

assist medical instructor with blood work

Schedule patient appointments

Inventory medications and place orders to keep ample supply on

hand

Fala Direct Marketing –Quality Control 1999- 2001

- Monitor wages

- Demonstrate appropriate supervisory relations with employees to

meet company goals

- Supervise as needed and implement methods to measure

productivity

- Adhere to all procedures to insure efficient work environment;

supervisory detailing; staff meetings, and night shift delegation of job

responsibilities

Education:

Manhattan Institute, Manhattan, NY

Certification: Medical Billing February 2001- May 2001

Career Institute Of Health and Technology, Garden City, NY

Certification: Medical Assistant,

EKG Certification

Phlebotomy Certification October 2009- May2010

*Reference provided upon request*

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