Human Resources Generalist

ONEILIA ANTOINETTE MILLER

** ********* *****, ********, ******* L6Y3E8

Telephone: 289-***-****,

E-Mail: *****@*******.***

SUMMARY OF QUALIFICATIONS

• Over 12 years experience in Human Resources, Administrations and Project

Management.

• Excellent written and verbal communication and presentation skills.

• Excellent interpersonal skills with the ability to build and maintain exceptional

relationships, positively impacting internal and external stakeholders at all levels.

• Strong analytical, problem solving, planning, organizational and follow-up skills to

effectively meet deadlines in a timely manner.

• Strong computer skills with: MS Office, Enterprise Resource Planning (ERP) software

packages.

PROFESSIONAL EXPERIENCE

EMPLOYEE DEVELOPMENT AND ADMINISTRATION

• Redesigned job descriptions, specifications, and salary scales based on labor market

and salary surveys.

• Trained external and internal stakeholders and evaluated employee performance; set

and achieved Individual Development Plans (IDP), career goals and success factors.

• Achieved and maintained an 8-12% reduction in employee turnover rate for three years,

and increased employee training by 22%, through effective talent management and

work-life balance programs.

• Supervised and managed three to eighteen employees, positions included: client service

representative, warehouse assistant, receptionist and courier in office and warehouse

environments.

• Administered the Company’s Disaster Preparedness and Health and Safety Programs.

PROJECT MANAGEMENT

• Effectively administered projects from initiation to close, using project management

principles.

• Successfully managed the change management and communications project to

introduce Balanced Scorecard (BSC) Strategic Planning & Management System to

GTECH Jamaica.

• Managed the project war-room for two of the company’s largest projects; Jamaica

Lottery Company Migration and Altura terminal conversion projects.

WORK HISTORY

HUMAN RESOURCES GENERALIST GTECH Foreign Holdings Corporation Oct. 2009-

Feb. 2015

CORPORATE TRAINER GTECH Foreign Holdings Corporation Sept. 2011-

Feb. 2015

DEPOT AND FIELD ADMINISTRATOR GTECH Foreign Holdings Corporation Nov. 2003 –

Oct. 2009

POSTAL AND ACCOUNTS CLERK Post & Telecommunications Dept. Nov.

1997 – Oct.2003

EDUCATION & CERTIFICATION

MASTERS IN BUSINESS ADMINISTRATIONS, University College of the Caribbean

BACHELOR OF SCIENCE IN HUMAN RESOURCE MANAGEMENT, University Council of Jamaica

PROJECT MANAGEMENT PROFESSIONAL (PMP), Certification #1741355, Project Management

Institute

MARKETING CERTIFICATE, University of the West Indies Open Campus, Jamaica

BUSINESS STUDIES CERTIFICATE, University of the West Indies Open Campus, Jamaica

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