Customer Service Administrative Assistant
Resume:
Susan Englin
Cartersville, GA. 30121
******.*****@*****.***
I am a very well organized individual who is trustworthy and dedicated to
completing assignments with pride. I am looking to establish myself
utilizing my knowledge in various office functions. I am well versed in
many secretarial and PC/ Data Entry skills, a self-starter, a quick study,
very organized and always have a very positive attitude. My background
include many Administrative Assistant functions, Customer Service,
Training, Statistical Reporting, Human Resources, Data Entry, Supervision,
Consumer Liaison, Supply/Warehouse, Inventory Control/FIFO, Shipping,
Receiving, UPS and FedEx and Purchasing Assistant.
Professional Experience
June 2014 - September 2014 - Personnel Staffing Inc. (formerly Temps Excel)
770-***-**** Clerical
. Input orders into TIMMS system.
. Check and respond to all emails.
. Run daily reports and process Invoices daily for mailing or emailing to
customers.
. Process daily tickets for billing purposes.
. Took calls for credit card payments and processed through POS terminals.
. Posted accounts receivable payments on a daily basis.
June 2012 - May 2014 - China Fortune, LLC 770-***-**** Administrative
Assistant
. Input orders into MYOB system also making sure pricing is correct per
customer.
. Check and respond to all emails.
. Work with Broker regarding containers being shipped from overseas.
. Check all incoming invoices and packing lists for accuracy to ensure
proper billing.
. Invoice orders when shipment is received by purchaser.
. Process accounts receivable for invoiced orders.
. Processed accounts payables
. File retention of all orders from entering to full payment.
. Ensure that all bills associated with PO are paid in a timely manner.
. Processed labels thru UPS and UPS Worldwide website.
May 2011 - October 2011 - Clean Air America 706-***-**** Warehouse
Assistant
. Prepare Purchase Orders in Peachtree Accounting.
. Receive shipments from vendors.
. Prepare Bill of Lading and Packing Slips for shipment.
. Call and set up pick up services for trucks to ship product to
customer.
. Research of properties on various websites.
May 2002 - March 2011 - George F. Willis, Realty 770-***-****
Administrative Assistant
. Update company website on as needed basis using Dreamweaver.
. Work with numerous websites i.e FMLS, Loopnet, Landflip, Landwatch on
inserting land listings for sale.
. Work with Adobe Acrobat Adobe Photo Shop to insert pictures of
listings.
. Research all listings for legal descriptions and input into systems.
. Prepare packages to advertise listings.
. Write letters on as needed basis and answer all incoming calls.
March 2002 -May 2002 - Addeco Temp Service 770-***-**** PSA
. Answer Phones and direct calls to proper personal.
. Filing, log reports, run MVR and type locals.
. Purchasing Assistant Log, fax and file all purchase orders.
. Resolve any issues with orders that have been placed by calling
vendor.
. Placed orders for returned goods and office products by using
industrious and platinum programs.
March 1986 -January 2002 - Verizon Logistics (formerly GTE) Tampa, FL
Administrative Assistant, CSR, Sales Support Clerk
. Acted as Liaison between Customers and Calibration Engineers.
. Answered inbound calls from Customers assisted with service agreements
and equipment repair status.
. Performed Quality Control for Customer orders to ensure correct
procedures were followed prior to billing.
. Updated and enter data on customer files using on-line data base
program.
. Provided walk in customer's support on equipment repair status and
initiating work orders into the automated system. Quality Control and
audited all paper orders making adjustments as needed in the automated
system and followed through to invoice.
. Maintained weekly times reports and submit information to payroll
through automated system for up to 120 employees using ROM AS400.
. Coordinated all corporate travel and hotel reservations for Metrology
Engineers.
. Ensured all ISO 9000 Quality Control Standards were current and
available for engineer for use during calibration.
. Utilized various computer programs to develop statistical reports for
the departments.
. Implemented and trained a National training program for department
Assistants.
. Wrote and developed a Training Manual for an order entry system.
. Designed and implemented numerous forms and programs for use in the
order entry department.
. Provided administrative support to all department managers and
engineers.
. Assisted with training and orientation of new employees.
. Maintained and updated employee records as required.
. Handled confidential information.
. Faxing, logging, filling, ensuring all office machines are running
properly and delivering mail.
. Completed requests for checks and various statistical reports as
needed.
. Ordered supplies and ensured stocked item were available for immediate
use.
. Acted as assistant supervisor during management's absence.
. Well versed on all company policies and procedures.
Education
Word, Lotus, Excel, Word Perfect, Dreamweaver, AS400 System, Various
Others.
References
References available upon request.
Contact this candidate