Customer Service Representative
Resume:
Sueko Wesley
Elkton Md *****
***********@*****.***
Skills
-Software: All Windows operating systems, Microsoft Word, Excel, Outlook, WordPerfect, HTML Coding, Power Point as well as online
-Profound oral and written communication skills, strong analytical, interpersonal and organizational skills
-Ability to handle difficult people with courtesy, diplomacy & tact
-Exceptional ability to establish and maintain effective and cooperative working relationships with co-workers, colleagues, and the general public including people of all ages, people with disabilities, and people from a variety of social, economic and ethnic backgrounds
-Thorough knowledge of principles, practices and methods pertaining to office procedures and clerical practices including phone etiquette, faxing, filing and typing (75wpm)
-Ability to multi-task, organize, plan, schedule and solve problems obtained from years of customer service
-CPR Certified, Medical Receptionist Certification
Work Experience
Blessings, Aberdeen, MD 21001 05/2012-present
Collector/Customer Service Representative – Makes payment arrangements for payments to bring accounts current and follows up to ensure obligation is satisfied; contacts clients/customers and establishes reason for past due account situation; applies payments received to proper accounts, keeping accurate accounting records of each transaction; advises clients/customers with past due accounts of proper payment schedules and the principles of credit and credit standings; and other duties as assigned.
Assured Private Caregivers, Aberdeen, MD 21001 02/2009-05/2012
Lead Caregiver/Office Assistant – Cared for elderly clients; provided companionship and encouragement; prepared meals and maintained health standards in each home; dispensed medications to clients and completed pharmacy call in’s; worked with Alzheimer’s disease patients; responsible for paperwork i.e. completing an filing.
RJ Wilson & Associates, Abingdon, MD 21009 01/2003-06/2006
Customer Service Representative – Responsible for calling customers and arranging payment plans for delinquent accounts. Scheduled, collected and processed payments, reviewed payment options. Performed collection duties to ensure internal and external customer satisfaction, met daily and monthly quotas.
Education
Cecil College, North East, MD 21901
Social Work
Harford Community College, BelAir, MD 21015
Medical Assisting
References Available Upon Request
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