Customer Service Medical

REBECCA DOUGLAS

***** ***** ****** *****, ********, AR 72732 479-***-**** ****************@*****.***

Customer service oriented and top-performing professional with strong leadership skills; facilitates efficient workflows

and communicates effectively with co-workers, patients, and staff. Follows policies, procedures and guidelines to assure

consistent quality. Maintains and ensures patient privacy and confidentiality.

Well organized and proficient in Microsoft Word, Excel, and PowerPoint; Types 54 WPM.

High Academic Honors Recognition/ Dean’s List – GPA 4.00.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

CPR Certified and Certification in Alzheimer’s and Dementia care.

Member of Alpha Beta Kappa Honor Society & Student Ambassador with Ultimate Medical Academy

KEY QUALIFICATIONS

Interpersonal Professional Communications Healthcare Computer Information Systems Medical Terminology

Electronic Medical Records EMR/EHR Practice Management Software Greenway PrimeSUITE

Insurance Billing Procedures Insurance Verification Healthcare Claim Cycle

HIPAA Compliance Practice Structure Leadership and Management Healthcare Law

Human Resource Management Medical Practice Management Systems Medical Office Procedures

Accounting, Payroll, and Banking Systems Payment Processing Appointment Scheduling

Organizational Improvements Business Office Operations

Maintaining Prescription Line Prescription Verification Anatomy & Physiology Charting and Filing

EDUCATION

Ultimate Medical Academy – Associate in Science Degree – Healthcare Management, 04/2015 GPA 4.00

Key skills acquired through extensive training:

Organize and assign office duties to ensure efficient operations.

Assist in the management of facility personnel, finances, operations, and admissions.

Plan, direct, and coordinate medical and health services to improve the quality of healthcare provided.

Implement procedures for coding and claims processing, patient admittance, and record management.

Wichita Business College – Wichita, KS –Associate Degree – Accounting, 1986 GPA 3.40

PROFESSIONAL MEDICAL EXPERIENCE

Brightstar Care – Fayetteville, AR 03/2014 – Present

Home Instead Senior Care – Rogers, AR 09/2010 – 03/2014

Vance Wiggington – Prairie Creek, AR 02/2008 – 09/2010

Home Health Aide

Provide personal and homemaking services to elderly, convalescent, and disabled persons.

Duties include checking pulse and respiration, helping with prescribed exercises, changing dressings, and

providing emotional and psychological support.

Keep and manage accurate and up-to-date records of services performed.

Assist with activities of daily living and plan and prepare meals and perform light housekeeping duties.

Supervise and carry out care plans as designated by the Registered Nurse.

Maintain confidentiality of proprietary information.

ADDITIONAL EXPERIENCE

White Hawk Service Center – Rogers, AR 09/2007 – 02/2008

Cashier/ Customer Service Representative

Assisted in processing and replenishing merchandise, monitored floor stock, and ensured establishment was

clean and inviting.

Provided professional and quality customer service and operated cash register to accurately process transactions.

Managed and maintained accurate sales receipts and fuel pump readings.

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