Customer Service Engineer

L LEWELLYN A. HARRIS

*** ****** ******* *****

Oakland, TN 38060

Day/Evening 901-***-**** E mail:

l *********@*******.***

PERSONAL Results-Driven customer service professional with over 27 years of customer service

Support, is seeking position as Customer Support Engineer. Self-star ter,

committed to

customer service excellence.

PROFESSIONAL EXPERIENCE

E xperience with EMC Disk Storage arrays, Network Attached Storage, Brocade

and Cisco SAN switches, Veritas NetBackup. Familiar with Solaris 10, Windows

8.1, Linux, and IBM zOS, MVS & JES3 operating systems . Demonstrated ability

t o work well with customers in a cross-team environment. Self-motivated with

ability to follow directions. Abili ty to complete t ime-sensitive tasks, and meet

deadlines with minimal supervision. Strong planning and organizational skills,

w ith the ability to document processes and procedures.

WORK H ISTORY

O racle, Inc., Rocklin, CA

Field Support Engineer M ay 1985 –

Oct. 10, 2012

D iagnose and t roubleshoot system failures, on Tape and Disk storage devices.

A lso responsible for setting up and t roubleshooting low end Cisco and Brocade

switches. Installed mid-range, to high-end, computer systems, installed and update

patches. Installed ACSLS, and HSC host software applications. Performed

p reventive, corrective and predictive maintenance on all hardware platforms.

D igital Equipment Corporation

Maynard, MA J une 1984 – May

1985

Engineering Technician

Worked exclusively with engineering as a quality assurance technician.

Responsibili ties i ncluded but not limi ted to performing quality assurance on

manufactured printed circuit boards, applying t roubleshooting techniques to

d iagnose board failures down to the component level. U tilized multi-meters,

Oscopes, and t race or logic analyzers.

E DUCATION

Kean University - Union NJ Sept. 1995 – June

2000

BS Industrial Technology/Electronics

DeVry Institute of Technology Sept. 1982 – June

1984

Electronic Technology

REFERENCES

Joseph Licci – Hardware Coordinator Joseph Wampler –

Systems Administrator

Internal Revenue Service – 901-***-**** I nternational Paper – (901)

419-5505

Chris Forrester – Hardware Coordinator S teve Jackson – Hardware

Coordinator

Internal Revenue Service – 901-***-**** I nternational Paper – (901)

419-5449

Contact this candidate