Customer Service Manager

CHELLO MAY BOWEN

*** ******* *****, *********, ** 32536 228-***-**** ********@*****.***

summary

I am a fast and eager learner. My previous job duties have allowed me to oversee and

interact with consumers in a professional, friendly manner. I am knowledgeable in

appropriate customer service, as well as fulfilling their satisfaction to completely enjoy

whatever business I am promoting. I work well by myself and in situations that require

a team effort, especially in a fast paced environment. I strive for any work that I put out

to be 100% satisfactory. I am able to provide technical support and proficient in

software such as Microsoft Word, Power Point, Excel, and multiple search engines on

the Internet. Multi-tasking comes as second nature for me, and I aim to provide

consistent, clear work. I am adaptive to procedures and make it a priority to follow

company protocol. I am hoping to gain knowledge in relation to the academic field I’m

studying and build a career for the future.

Experience

11/26/2012 Service Manager, Bamboo Sushi & Hibachi

- Current

My key responsibilities as a service manager was to provide an exceptional service experience.

I mainly dealt with customer and employee related problems and handled any escalated issues. I

was in charge of monetary duties that included counting down the drawers, depositing net cash,

replenishing the change bag when needed, and writing out checks for our distributers, as well as

handling pay check problems and distributions for the employees. I was expected to schedule

and conduct preliminary interviews, and recommending any potential employees to salary

managers. I completed different business forms for employees like post hire packets, pay

advances, etc., and filed various paperwork in an organized fashion. I was responsible for our

paper supplies order every week and handled any problems with shortages in food or paper

supplies. I oversaw training mostly in the cashier department for employees and shift leaders

and I oversaw production for the entire restaurant, ensuring that everyone was doing their job.

08/2011 – Training Assistant Manager, Waffle House

02/2012

At Waffle House, I trained for a management position as Assistant Manager. I was trained in the

proper grill line assembly, food procedure and handling. I learned how to cook a variety of

dishes, as well as multi-task in preparing these food. I also worked as a Sales Person (or

waitress) who took food orders and properly executed them in the Waffle House manner. I

prepared food for the next shift, took inventory, and ordered products from a list. I also started

learning how to begin scheduling and payroll requirements.

08/2010 – Customer Service Representative, National Electronics Warranties

04/2011

As a Customer Service Representative, my job duties included answering and helping Best Buy

customers with their purchased products. I inquired on what issues they were having with their

purchase, did minor troubleshooting over the phone, and concluded what could be done in their

situation or set up for at-home service. I also gave out warranty information that was relevant

for them, gave advice on which products would best fit their needs, and relayed certain

information to managers or supervisors that the customer requested. Most of the data was

found through search engines, which required diligent researching to provide correct

information. I often de-escalated situations in where a customer was angry about their situation

or set up, and strived for customer satisfaction.

11/2009 – Car Hop/Assistant Manager, Sonic Drive-In, Crestview

07/2010

My job duties as a carhop included taking customer orders and filling them, prepping food that

went with their order, preparing drinks and ice cream, completing monetary transaction and

checking up with the customers once their orders have been filled. I also skated while

employed at Sonic, so some of my orders allowed me to entertain customers with simple

skating tricks. Other job requirements were keeping the lot, prep area and drink station clean as

well as refilling front counter condiments and materials such as straws, cups, napkins, etc. My

training for assistant manager included duties such as prepping food before cooking, grill skills

and requirements, being knowledgeable in proper food handling and stocking procedures. I took

inventory of things that were needed in the store and learned how to order items.

10/2007 – Crew Member, McDonalds

06/2008

At McDonalds, I prepped, cooked, and assembled food. I was able to work the register for back

drive through and the front counter. I also assisted the manager on the floor with employee

breaks and positions. I trained new employees in food prep, cooking, assembling on the food

line. I did opening duties of the restaurant, making sure that food was in stock and prepped, as

well as closing tasks.

Education

2006 Mississippi Gulf Coast Community College

Earned GED

2012 – Northwest Florida State College

Current

AA in Computer Science. [Expected graduate date 2015]

2014 – US Career Institute [Medical Billing & Coding – Expected graduate date 2015]

Current

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