Customer Service Representative
Resume:
Tyler Whited
*** ********** ***. / *******, ** / N9B 2P2
*******@********.**
SUMMARY OF SKILLS
• Extremely passionate and committed to providing excellent customer service developed through
over 3 years of experience in the service industry
• Fluent written and oral in skills in English and French
• Possess self-starter, highly motivated and leadership abilities through over 14 years of playing
competitive sports
• Possess the ability to build personable and positive relationships with office staff
• Highly reliable, strive to gain new skills and accept new responsibilities
• Advanced proficiency in Microsoft Office, internet applications and social media platforms
EDUCATION
Bachelor of Human Kinetics, Honours Sept. 2010 – Aug. 2014
University of Windsor Windsor, ON
• Concentration: Sport Management
RELEVANT WORK EXPERIENCE
Hamilton Tiger Cats Football Club Hamilton, ON May 2014- Nov. 2014
Customer Service Representative
• Developed and designed presentations, city area maps and training manuals with the aid of Photoshop,
Adobe Illustrator and Microsoft office programs.
• Worked in partnership with the Guest Services department in order to ensure customer satisfaction
• Developed and organized an immense parking signage system for stadium game day parking
• Used and improved verbal communication skills when interacting with sponsors and other organization
via phone and email
• Aided in the opening of a brand new stadium facility
Windsor Finest Football Academy Windsor, ON April 2015
Camp Coordinator
• Worked alongside professional athletes from the NFL and CFL
• Assisted in preparation and demonstration of drills
• Aided in coordinating youth ages 11-18 years old
Aberdeen Tavern Hamilton, ON May 2014- Aug. 2014
Server
• Prioritized different task and orders to ensure customer satisfaction
• Improved customers experience by paying attention to detail and going above beyond what is expected.
• Delivered exceptional results and service independently as part of a productive team
• Provided thorough knowledge of products to increase probability of a sale.
Spago Trattoria Windsor, ON Apr. 2013-Present
Private Dining Server/Busser
• Communicated and interacted with important clientele in order to build relationship
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• Gained excellent problem solving skills while keeping close attention to detail in a fast paced
environment
Smoke & Spice Southern Barbeque Windsor, ON July 2010- Apr. 2013
Bartender/Busser
• Maintained professionalism and ensured customers were completely satisfied with their food and
beverage orders
• Provided patrons with dining service ensuring they enjoyed a positive experience while maintaining
safety and complying with alcohol consumption legislation at a casual dining restaurant
• Successfully trained and coordinated newly hired employees to transition them into the organization.
VOLUNTEER EXPERIENCE
• Organized and executed a charity event for the Canadian Mental Health Association – Windsor (2012)
• Lead and coordinated a successful charity event for the Hiatus House of Windsor (2013)
REFERENCES
University of Windsor
Dr. Wayne Marino
Professorof Ergonomics/ Biomechanics
Work: (519) 253 - 3000 ext: 2438
Hamilton Tiger Cats Football Club
Greg Dunnett
Director of Guest Experience & Retail Operations
Work: 905-***-****
Windsor’s Finest Football Academy
Daryl Townsend
CEO of WFFA/ Defensive Back for the Montreal Alouettes
Cell: 226-***-****
Tyler Whited Page 2
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