Customer Service, Microsoft Office, Outlook, Typing and office support

STEVE WILEY

* ********* ****** ***: 973-***-****

Irvington, NJ 07111 email: *****.******@*****.***

OBJECTIVE: to obtain position in customer service, office services, clerk, representatives, or

data entry that will allow me to utilize my past experience in new and exciting ways.

SUMMARY OF QUALIFICATIONS:

Excellent written and verbal communications skills.

Dedicated team player readily capable of transitioning into existing work groups with minimal

training.

Goal oriented result driven people person with a penchant for problem resolution on a variety of

levels.

Proficient in the use of various software applications with a focus on MS Office professional.

EXPERIENCE HIGHLIGHTS:

03/2014-NOW Securitas Jersey City NJ

Security Guard

Ensure safety for the visitors that come to the area check for items that are not prohibited inside.

Patrol outside and inside and escort unruly people to the processing room then remove from area.

05/2014-11/2014 United States Postal Service Kearny,NJ

Clerk

Process and Sort incoming mail

Best Buy Geek Squad

11/2014-02/2015 Union, NJ

Geek Squad Installer

As a geek squad installer for best buy I was in charge of handling all of the installations from

bring all the item’s the customer had bought in store or online to their homes and performing

installation. Installation can be from mounting TV’s to performing a troubleshoot depending on

the situation we also do home repair for the customer and other various thing that are reference

to home theater. I handle all paper work and phone calls to and from the customer. As well as

making sure the customer is satisfied with their installation.

Aircraft Service International Group Newark, NJ

03/2014-05/2014

Ground Service Agent

I loaded many planes with luggage and papers also operate machinery and computers. Guided

planes from the tarmac to the gate were trained to open and close aircraft doors and feel the

aircraft with freshwater. Drove a tug car to perform various duties at the airport.

Urban Express

Elizabeth, NJ

02/2014-04/2014

Delivery Driver

As a Home Delivery Driver I was responsible for IKEA, J&R delivery to household threw out

the area. Maintain a high customer service satisfaction score.

Accurately complete daily route paper work and responsible for all return merchandise at the end

of the day.

04/2008-02/2010 TOY R Us Union, NJ

Sales Associate

Monitor sales and service activities throughout the local region to identify trends that would

improve overall performance in customer communications and sales force closing rate. Utilized

sales analysis data as well as data entry to devise a working model for training of sales and

support staff. Provide logistical support to customer service staff in managing difficult

customers. Assist in the inventory control management and inventory deployment.

12/2010-03/2013 J-Tech Digital Solutions Hillside, NJ

Customer Support

Respond to customer inquiries regarding products and services offered by the company. Schedule

installation and repair appointments for clients who called in or made virtual appointments.

Coordinate with field supervisors to schedule technicians to handle scheduled jobs. Assist in the

interviews of potential employees as part of two person interview team. Insured that facility was

opened and closed based on direction from the executive team.

EDUCATION:

2013 Hudson County Community College Jersey City, NJ

Culinary Arts Certificate

2013

NJ Sora License NJ Guard Academy South Plainfield, NJ

2009 Frank H Morrell High Irvington, NJ

High School Diploma

General Studies

2014 Port Authority Newark international Airport Newark, NJ

Customer Care Certificate

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