Manager Customer Service

CHRISTINE TURCHI

* ****** *****. ****** ** ***** 603-***-**** ***************@*****.***

Professional Prof ile

Dedicated and technically skilled business professional with a versatile executive administrative support

skill set developed through experience as an office manager, controller and

senior administrative support.

Excel in resolving employer challenges with innovative solutions, systems and process improvements

proven

to increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite, Quick Books Finance and Inventory Software, NetSuite

Key Skills

Office Management Report & Document Preparation Records Management

Teambuilding & Supervision Spreadsheet & Database Creation Meeting & Event Planning

Staff Development & Training Accounts Payable/Receivable Travel Coordination

Ability to re prioritize quickly Facility Manager/Vendor Manager Dynamic Communications

Dedicated work ethic Committed to success

Mature minded and flexible

Experience

Sourcentra, Inc. Framingham MA Oct 2014 to Present

Director of Operations/Sales, 2014 2015 (CONTRACT)

• Responsible for the overall creation and implementation of a detailed structure to business practices for

this 10 person sales office. Report directly to the President/CEO and worked closely to bring changes to

the overall structure based on his needs and concerns for future growth.

• Managed the Purchasing and sourcing duties for the sales support team, including training current

employees to be more efficient, creating databases for use in finding proper vendor partners for

projects, working with new vendor partners to establish a solid partnership for new projects.

• Tasked with creating a consistent flow of information between the sales staff, to ensure client’s needs

are being met and exceeded. Established set guidelines for processing and reporting information

between departments to keep cash flow delays at a minimum.

• Assigned new goals, short term and long term to help motivate and generate new business as well as

working with current customer base to expand and grow those lines of business.

AI Engineers, Inc. Boston MA Jun 2014 – Sep 2014

Executive Assistant to President, 2014 (CONTRACT)

Personal and professional support of President Boston Bridge and Tunnel engineering office.

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Scheduled and attended client meetings, created and handled confidential plan development

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documentation, as well as all other personal and business correspondence for the President.

Attended and participated in marketing meetings in the corporate office in CT weekly to ensure the

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Boston office’s needs were being represented in the creation of marketing materials, to attract clientele

as well as new engineers.

Processed all vendor invoices and job costing for the Boston projects.

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Daily budget tracking for all projects the Boston office was involved in, including out of state projects

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with other AI offices.

Handled all travel arrangements, including air and hotel for all President’s travel.

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Processed expense reports for all engineers on Boston projects.

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Worked closely with the MBTA and the MASSDOT on all report creations, inspection scheduling, and

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contract change orders and extensions.

Charged with finding AI Engineers a new location to move the current operations to allow for 5 year

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plan expansion. This included on site viewings, budgetary calculations, negotiating leasing contracts,

creating build out requirements.

Eurest at Google Inc. (A Div, of Compass Group), Cambridge MA Oct 2013 to Jan 2014

Facilities Coordinator/Vendor Manager, 2013

• As the vendor manager for a three high rise building complex covering almost 300,000 sq. feet of

space, I managed all vendor relations, on site visits, coordination of contracts, and liaison between

construction teams an Facilities Manager for large scale construction projects and responsible for :

• Review and verify vendor provided reports and invoices. Source vendor quotes for recommended

services. Communicate with vendors on purchase orders and payments.

• Work with project/construction teams to develop new space and provide solutions. Coordinate and

execute elements of opening new client space.

• Ensure accurate data in space planning records via online tool. Manipulate space to coordinate moves

and shuffles.

• Anticipate, recommend, and manage vendor contract services for health and life safety while

implementing and maintaining best practices

• Willingness to be available off hours for vendor service visits and emergencies

• Provide logistical instruction and walk through to customers for event setup/execution.

• Assign tasks to team to ensure that proper customer service levels are met. Supervise outside vendors

for event coordination, setups and breakdown.

• Regularly inspect and evaluate physical condition of facility; recommend maintenance, repairs, and

furnishings to management.

• Organizing and managing daily activities and events, project and large scale move management,

development of office standards and policies and procedures, management of vendor contracts, new

hire orientation assistance, communication of events or service announcements, direct client

communication and problem resolution through internal ticketing system. Vendor management

responsibilities included but not limited to: vendor relations, contract negotiation and pricing conflicts,

approval of vendor invoices, coordinate with outside vendors for service requests, maintenance and

emergency repairs, performance and quality level monitoring, and research new vendors.

Safety and Security duties included but not limited to: ensuring safety and security for the facility,

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emergency response plans, compliance with all local regulatory requirements, attending several hours

of emergency response trainings, and continuous training of office emergency procedures.

Purchasing and reporting duties included but not limited to: managing and tracking all financial

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reports, attendance, payroll, maintain inventory, service reports and accomplishments.

CPI, Billerica MA Jan 2009 to Feb 2012

Executive Assistant/Finance Manager, 2009 to 2012

Multi faceted Executive Assistant role providing direct professional and personal support to owner

including extensive calendar management, travel coordination including international and domestic air

travel, hotel, car rental, scheduling meetings and event planning. Create, format and edit correspondence

and presentations with minimal direction always keeping the executive’s preferences in mind, multi task

and prioritize projects and tasks for optimal performance while maintaining poise and discretion when

needed, worked independently with minimal supervision on projects, correspondence, personal

matters and the ability to re prioritize and keep fluidity in the workflow. Acting as liaison between the

staff and Executive utilizing exceptional interpersonal skills, intuition and keen problem solving ability.

Handled sometimes difficult or hi stress situations with a maturity and “thick skin” to stay focused and

result driven.

Manage all aspects of Finance for start up company ensuring steady financial growth. Coordinated all

company assets, expenses, daily operations utilizing QuickBooks Enterprise software and supervising a

team of fourteen staff including warehouse facilities and administrative professionals.

Developed and fostered new client, banking and finance relationships to ensure a steady source of

revenue and accountability for its growth.

Developed key sourcing suppliers domestically and internationally to ensure production capabilities

were maintained even during times of rapid growth.

Created the company infrastructure by engaging a team of experienced professionals skilled in their

specific fields to bring the a new face and expectation to our customer base as well as allowing our sales

team to procure new business with confidence.

Produced steady revenue growth and debt reduction by utilizing our Inventory JIT system and offering

quick pay terms to our largest clients, affording us the capital to expand into new markets.

The Bean Group, Bedford/Portsmouth, NH June 2005 to Aug 2009

Licensed Realtor

Licensed to sell Residential Real Estate in NH

Procure new clients, assess needs, assist with finance options, and consistent follow through to bring

each transaction to completion during each sale or purchase transaction, forming life long client base

and referral network.

Fostered client relationships through personalized communication, confidentiality, contract negotiation

and a commitment to service kept me in the top sales tier for each year I was a Bean Group team

member.

Stephen Gould Corp, Tewksbury, MA Jan 1993 to Apr 2006

Executive Sales Assistant/Office Manager

Executive Assistant to the Regional VP of Sales. Responsible for stock trades, banking, reconciling

commission statements for two regional offices, extensive travel arrangements and calendar

management, personal real estate purchases, closings and property management, a trusted Power of

Attorney and personal assistant, trusted with the most confidential issues and situations.

Accomplished Office Manager and HR Coordinator for the NE Office, including motivational

leadership of 15 sales professionals, procuring and training new staff, act as mediation for disputes and

conflict resolution

Using my solid foundation of Sales performance and team leader, developed long term customer

relationships, implemented service programs to allow for better productivity while maintaining

customer service quality, established trust and respect with employees and clients. Flexible and versatile

to enable a cool head and sense of humor under pressure.

Trans World Airlines, Jamaica NY Jun 1990 to Dec 1992

Flight Attendant/ In Flight Cabin Crew

Education

Alvirne High School, Hudson, NH 1988

Academic Diploma

University of Arizona, Tucson, AZ 1988 89

1 Full Year of Undergraduate work Accounting Major

Travel Education Center, Nashua, NH 1989

Received Travel Agent Certification/SABRE system Reservation system for all modes of travel

TransWorld Airlines, St Louis MO 1990

Received Flight Attendant Certification to work 11 style aircraft

Neal Barrett School of Real Estate, Nashua, NH 2005

Received Real Estate License to practice Real Estate in NH

Laird Institute of Spa Therapy, Manchester NH 2012 13

Currently Enrolled and attending the 900 hour Advanced Esthetics Program

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