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Danny Singh

Ob jec t i ve

To secure an empowering position within your company that will allow me to effectively utilize, as well as demonstrate,

salesexperience, skills, and academic achievements in a challenging environment while producing quality results.

C a ree r P r o f i l e

Proven experience in team leading, t raining, and sales.

Exceptional listening and communication skills.

Results-oriented, high-energy, hands-on professional.

A strong leader and team player; adept at supporting team members to achieve company goals.

Proficient in Windows and Mac operating systems and Microsoft Office.

Skilled in facilitating effective trainings with proven results.

Ability to consistently manage and meet deadlines.

Strong initiative and ability to function independently.

E x pe r i e nce

9/2014 to Present

Ki wi Energy

Williamsburg, NY

M a n ager, R e te n t io n

Responsible for direct supervision of 10+ employees.

Independently make appropriate and timely decisions regarding staffing and management

issues that arise.

Responsible for supporting, educating and holding staff accountable to performance goals and

company policies.

Calibrate with Executive leadership team on ways to improve customer loyalty and retention.

Develop reporting and analyses of the reasons for customer churn.

Ensure and maintain customer satisfaction

4/20014 to 9/2014

Sprint by i Mobile

College Point, NY

M a n ager, R e t a i l Sales

Responsible for daily store operations.

Directly supervised Retail Store employees, including t raining, scheduling and performance management.

Coordinated sales promotions and merchandising.

Conduct ongoing recruiting and hiring of Retail Store team members.

Utilized customer feedback to reinforce and improve the quality of service and customer satisfaction.

Maintained cash control and managed store inventory to ensure positive audit results.

Produced daily, weekly, monthly, and quarterly sales reports for management.

5/2013 to 11/2013

T ime Warner Cable

College Point, NY

M a n ager, I n bo u n d Sales

Day to day management of four Inbound Sales Supervisors; 70-80 Inbound Sales Representatives.

Ensure all escalated customer complaints are resolved.

Attended Regional and Market Area operations calls to understand and identify any changes that will impact

t he Inbound Sales Center.

Analyzed various business reports for trend analysis and strategic planning purposes.

Constantly evaluated call volume trends, sales performance results and provided immediate and constructive

feedback to supervisors and representatives.

Constantly worked with teams and identified and implemented tactics to increase sales performance including

scripting changes, call planning changes, offer changes, incentives, etc.

Participated in the recruiting process for new sales representatives and supervisors including interviewing, job

fairs, defining job requirements, etc.

Developed daily, weekly, monthly and annual sales plans, goals and minimum requirements including budgets

and headcount projections.

Ensured adequate reporting and analysis tools are developed to successfully manage the sales team.

Oversaw new and ongoing sales programs including scripting, reporting and call planning.

Implemented and managed quantifiable t raining and coaching processes to ensure success.

Day to day point of contact for Regional and Market Area contacts ensuring all concerns are addressed and

issues resolved.

8/2006 to 5/2013

College Point, NY

T ime Warner Cable

Supe r v isor, I n bo u n d Sa les

Assisted with recruit ing, selection, t raining, development, and appraisal of Inbound Sales

representatives.

Responsible for achieving monthly department sales objectives. Ranked top three in sales

performance in 2012 for achieving sales yields as high as 32% equivalent to $181k in monthly

recur r ing revenue.

Managed and monitored department’s service levels including call abandon rates and hold t imes.

Responsible for delivering successful t raining courses and sales coaching to drive performance. For

example: following three weeks of intensive sales t raining/coaching for a direct report in June 2012,

t hey achieved a yield of 121% to goal for June, 98% in July, 116% in August.

Educated Inbound Sales staff on new product initiatives, such as mobile internet service and

competitive edge.

Generated and analyzed unit sales and connect t rend reports. Ut ilized both reports in order to

p rovide an overview of departmental performance versus yearly goal/budget.

Supported the Senior Management team with Ad-Hoc matters such as competitive research and

analysis, departmental newsletters, and incentives.

Ensure and held representatives accountable to department and company methods, procedures,

and policies.

Scheduled and directed weekly team meetings where team participation was encouraged and

p roductive learning environments were fostered.

Monitored representatives using prerecorded call monitoring system and side by side live

monitoring to ensure representatives are maintaining quality calls for internal and external

customers.

Coached agents by providing feedback from monitoring and data analysis using t ransformational

coaching skills.

E d uc a t io n

Nassau Community College

Uniondale, NY

Computer Information Systems

Account development, brand management, campaign management, competitive analysis, competitive contract award, consultative sales, customer loyalty, customer needs assessment, customer retention, direct mail marketing, direct response marketing, direct sales, distributor management, incentive planning, key account management, margin improvement, market launch, market positioning, market share ratings, new market development, product launch, P&L management, profit growth, promotions, revenue stream, sales forecasting, solutions selling, master’s degree, bachelor’s degree

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