Technician Network

F rank J Mensah

Chicago, I L ***** f *******@**.*** 630-***-****

BSc in Computer Science

Comptia Networ k+

Comptia Server+

Comptia Storage+

P rofile

Data Center Technician

Dedicated, detailed oriented professional with more than 3 years of

experience in the field with exceptional technical, analytical and unique

communication skills.

SME: CABL ING, SERVERS, NETWORK EQUIPMENT AND

I NFRASTRUCTURE & STORAGE AREA NETWORKS (SAN)

Skills

•

• • Documentation &

Team Player

• Tracking Inventory Schematics

• • Server Knowledge (HP,

Remedy Ticketing System

• Microsoft Office Suite D ELL, IBM, SUN)

• • Server Clustering

Cage Rack & Cabinet Build

• • Performance Optimization

Structured Wiring

• • Windows Server Operating

Image Creation

• Network Concept & Support System 08/12

• • Data Storage Technology

Backup & Disaster Recovery

• Electrical & Mechanical

P lanning

• IT Compliance Monitoring

• • Remote Access

UPS & HVAC System

• Component Redundancy A dministration

• • Troubleshooting expert

Cable Tracing & Labeling

• Connectivity issues

Knowledge Areas

HP & Dell Server Hardware Symantec Ghost

Support LAN / WAN Technologies

RAID Technology Wireless Networking

DNS & DHCP Vir tualization & VMware

SAN / NAS / DAS

Professional Experience

Data Center Technician I n teractive Data Chicago I L (2015 - 2015)

M IGRATION PROJECT

Racked and stacked servers and network equipment in DC environment

Built new environments for new clients and performed all tasked according to all project

requirements

Tested and run copper cable (Cat 5/6) and fiber (both single and multi mode) from cross

connection to core devices

Run, dressed and labeled all cable through cable management for easy cable tracing and

any troubleshooting issues

Added, moved and changed servers in live to testing environment and connected as per

request

Maintained a neat clean environment and disposed off old equipment accordingly

D ata Center Technician Walgreens Co M t Prospect I L (2014 – 2014)

Setup rack, power strip and whip installation

Installed servers, network and SAN equipment

Cabled and labeled devices and I T infrastructure for easy t roubleshooting

Escorted and assisted all admins and vendor in D.C environments

Monitored and worked on problems with Remedy and RequestIT t icketing

system

Buil t and managed copper and fiber t ray

Recycled and decommissioned end of life equipment

Degaussed all Hard Drives

Ordered and maintained all components for system maintenance

Maintained a clean neat working environment

Updated all documentation, manuals and notes

Worked with network/SAN team to accomplish projects with SLA

Monitored and reported any HVAC and PDU faults

Resolved most technical hardware, software and connectivity issues

Tested all copper, fiber and optical connectors to resolve any media issues

Performed walk through, site and inventory audits

Responded to emergency calls and any on-call issues

Assisted in energy saving and consolidation projects to save on f loor space

Worked with managers and admins on vir tualization projects to reduce cost

Performed basic RAID task, data replication and recovery activities

Maintained path redundancy for fail over and load balancing purposes and

business continuity

Used host and network tools to diagnose and resolve issues

T racked, shipped and received equipment; including RMA’s

Data Center Technician I n teractive Data Chicago I L (2013 - 2014)

Racked and stacked servers and network equipment in DC environment

Built new environments for new clients and performed all tasked according to all project

requirements

Tested and run copper cable (Cat 5/6) and fiber (both single and multi mode) from cross

connection to core devices

Terminated all cable as per client standard and connected to devices as per visio diagram

Configured iDRAC with ip addresses, subnet mask, gateway and enable PXE on all

servers

Run, dressed and labeled all cable through cable management for easy cable tracing and

any troubleshooting issues

Performed basic monitoring, troubleshoot and repaired of all servers, operating systems

and hardware

Added, moved and changed servers in live to testing environment and connected as per

request

Assisted in the planning of server environment and checked all inventory

Conducted reboots, power down issues and vendor escort

Performed routine checks on HVAC, electrical, mechanical and generators and reported

issues if any

Performed basic data storage and recovery using RAID technology

Used basic network utility tools to test for network connectivity and run test on most

network equipment ( servers, routers and switches )

Replaced and tested any failed server component and requested for replacements if under

warranty

Maintained a neat clean environment and disposed off old equipment accordingly

Server Technician / Network Support Kosvic Construction Ghana (2011 – 2013)

Installed and troubleshoot servers, telecommunications equipment, network hardware,

PCs, printer and other peripherals, performed hardware diagnostics and repairs

Worked with outside vendors for technical support & configured operating systems and

software applications

Upgraded and configured laptops, desktops and printers

Setup firewall and monitored network traffic and performance

Built cabinets and rack to mount servers, routers switches and other devices and

documented diagram

Participated in network expansion projects

Planned and tested all disaster recovery procedures and documented results for analysis

Assisted occasionally with on-call duties

Prioritized end user support cases

Maintained battery backups and UPS devices and improved network security standards

Assisted the planning of redundant power and space within the server room

PC Technician Sears Holding Hoffman Estate IL (2011 – 2011)

Provided expert support for all end users, workstations and peripherals

Created documentation for network related issues and maintained up to date

documentation

Built and maintained a friendly relation with vendors for network support and order

completion

Created and deployed images, migrated user data settings and set up printing issues

Performed basic network configuration on laptops desktops, firewall and VOIP phones

Served as escalation point for helpdesk tickets not completed that needed network

assistance

Maintained a reliable and stable connection for remote access to end users and

contractors

Performed basic cabling duties, administered servers, UPS and print servers

Educated new hires on company I.T policy, procedures and best practices

Compiled and maintained software packages, LOB applications and deployed when

necessary

Used exchange server to manage and maintain corporate email accounts

Installed critical security updates, service packs, hot fixes and optional updates via

WSUS

Administered active directory accounts and created terminal service accounts when

necessary

Created and maintained an inventory of all I.T equipment, license and documentation

Assisted manager in migrating user data, shared data, share point and internal website

Monitored and attended to all server security issues, reports and notifications

Blackberry Technician Sidley Austin LLP Chicago (2010 – 2011)

Backed up all phone logs, settings and email onto BES server

Managed users internal account and saved contact list on users SIM card

Updated and configured OS on new blackberry and upgraded SIM to 3G/4G network

Set up user default profile, Calendar appointments and device password

Transferred all user data from old Blackberry to new device with Device Switch Wizard

Deleted all third party applications and successfully restored databases to new device

Configured BES to deploy new software to new device

Set up wireless connection to connect to client’s network and set up Wi Fi connections

Set date format, time zone and language input and swapped service between providers

Associated new device to users and synchronized device with BIS server

Verified all contacts, settings, emails, appointments, applications are up to firms standard

Deployed all blackberry to users and provided all technical support and device

Updated Remedy ticketing system and inventory control checklist

Contact this candidate