Customer Service Medical
Resume:
Beth Schofield
DeFuniak Springs, FL 32433
****.*********@*****.***
Objective
To obtain employment in a position utilizing my organizational, clerical and computer skills while offering
years of experience and the highest level of work ethic and dedication to the work place
Summary of Qualification
• Customer service, medical records, clerical and word processing skills
• Working knowledge of Excel, Access, PowerPoint, and Word
• Ability to operate cash registers, computer, fax, copier, scanners and telephone systems
• Experience in managing and training employees
• Ability to organize, implement and problem solve in an office setting
• Years of experience in service/business industries
Employment History
Customer Service Representative
2/2014 - 03/2015
MASH
379 E. Nelson Ave. DeFuniak Springs, Fl
• Answering incoming calls and customer requests for DME supplies and equipment
• Assembling/documenting/scanning/filing in patients' charts and updating information on data base
• Completing/updating logs or required paperwork and processing mail
• Locating/retrieving/copying documentation from patients records and communicating with physicians,
nursing staff, and hospital employees
• Utilizing office equipment and computer to complete required tasks
• Working as team to complete required business operations
Emergency Department Records Coordinator
11/2009 - 08/2012
The Schumacher Group
200 Corporate Blvd. Ste. 201 Lafayette, LA
• Analyzing/processing/scanning ER records, forwarding via computer for coding and billing purposes
• Accessing electronic records within hospital data base to locate needed documentation
• Ordering office supplies, processing mail, and maintaining communication with supervisor by email or
conference calls and training new employees
• Locating/retrieving and coping documentation from patients medical records
• Communicating with physicians, nursing staff, and hospital employees within hospital departments
• Meeting weekly deadlines for processing records and problem solving to complete overdue records for
submission
Health Information Technician
02/2008 - 11/2009
North Okaloosa Medical Center
151 Redstone Ave. Crestview, FL
• Locating/retrieving and delivering medical charts and facilitating requests for medical records, reports,
tests results for physicians and hospital staff
• Compiling information from patients to complete birth certificates for newborns to forward to Vital
Statistics
• Working knowledge of filing system for outpatient, inpatient and emergency room medical records,
utilizing software programs to facilitate requests for medical information, processing release of
information using HIPPA guidelines
• Filing documentation, reports, labs in patients medical records
Server
12/2006 - 10/2007
Hungry Howie’s
931 US Hwy 331 DeFuniak Springs, FL
• Greeting and assisting customers
• Preparing and delivery food orders
• Operating cash register
Word Processing and Office Support
06/2001 - 10/2006
Herald Breeze
14 E. Baldwin Ave. DeFuniak Springs, FL
• Processing/typing and billing for legal advertisements
• Preparing advertisements for local grocery stores utilizing Creator Software
• Performing general office duties including filing, directing calls, and processing payments
• Communicating with clients from county courthouse, attorney offices, schools and businesses needing
legal advertisement services
Education
08/1992
Okaloosa Walton Community College
Niceville, FL
1 year of business and computer courses: Business Management, Business Math, Accounting, Records
Management
06/1984
Lurleen B. Wallace
Andalusia, AL
Data Processing and Computer Technology
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