Customer Service Sales

Crystal Powell

**** ******** ****, ******** **, *0216

770-***-****

*******************@*****.***

Profile

Extremely talented and sharp professional with six years of professional

customer service experience coupled with three years dedicated leasing

experience determining clients' needs with the ability to stimulate

enthusiasm providing relevant information such as pricing information,

availability, amenities and square footage as well as provide

administrative assistance verifying application eligibility, applying

company polices, adhering to tax credit regulations and communicating

results to prospective residents.

. Highly motivated, dependable self-starter with solid foundation of

sales and marketing.

. Strong interpersonal communication skills, excellent organizational

and written skills, and a dynamic, charismatic personality

. Tenacious in building new business, securing client loyalty, and

forging strong relationships

Professional Experience

Alliance Residential Company Atlanta, GA

Sales Associate May 2012 -

Current

. Open the leasing office reading the office for business and close the

leasing

. Maintain and develop property and client database

. Gathered information about markets and competition

. Receive monthly rent and water payments and post into system of

Operations (Yardi)

. Responsible for managing collection and reducing delinquency rates at

community

. Responsible for resolving disputes including payment demands and

evictions and deposit.

. Conduct community tours to prospective residents

. Responsible for closing tours into applications

. Assisted applicants understanding and completing complex tax credit

applications

. Evaluate credit reports of clients to ensure they meet established

guidelines for leasing units

. Maintain, document accurate records of new and existing customers for

future business purposes

Peabody Properties South

Atlanta, GA

Leasing Agent April 2012- August

2012

. Received customers cordially by greeting them and providing them with

information on vacant unit available for rent

. Conducted community tours to prospects and discussed square footage,

room layout, amenities on site facilities, service available, and term

of lease.

. Processed lease application and managed paperwork corresponding to

leasing agreements

. Ran and reviewed credit histories to ensure qualification prior to

signing any contract

. Prepared new leases and annual renewals and assisted with move-ins

and move-out

. Answered multi phone lines delivering excellent customer services

. Resolved customer queries and concerns over the phone and in personal

meetings

. Open and close maintenance orders

. Deliver notices to apartment doors

. Monitored vacancies and analyzed and resolved residents concerns

New Beginnings Project, Inc. Fayetteville,

GA

Stand Supervisor

August 2006- April 2012

(Georgia Dome)

. Conducted begninnng and ending inventory counts prior to Dome events

. Ensure food preparation meets health department requirements

. Senior Cashier responsible for approving over rings, voids, change as

well as close cashier out at the end of each event and verified stand

balanced

. Utilized excellent customer service in a fast pace environment and

also ensuring that the customer were all satisfied and have a positive

fan experience

AT&T Communication (Seasonal) Riverdale, GA

Order Processor/Customer Service Representative May 2008- July 2008

. Processed orders for new and existing clients as well as new business

lines.

. Developed and utilized telecommunication skill to process orders daily

via the internet

. Communicated with clients in other states via internet, fax and email.

Skills & Qualifications

. Excellent knowledge of property management businesses

. Three years Tax Credit Housing Experience

. Exceptional communication and organization skills

. Strong interpersonal skills

. Sales driven personality

. Superior customer service skills

. Adaptability and ability to successfully work tasked driven

environment and meeting stated deadlines

. Initiator

Proficient knowledge

> Yardi Voyager, Residential

> On-site

> Onesite

> Mycroft Suite

Education:

GA Real Estate School Candidate -2015

General Experience Diploma (GED) - 2011

Everest Institute Medical Administrative Assistant - 2007

References

Furnished upon request

Contact this candidate