Manager Medical
Resume:
Robert Carmichael
Charlotte NC 28277
******@*******.***
OBJECTIVE: To lead an organization to measurable improved performance and profitability.
Experience: 2013 to Present Confidential Charlotte NC
Department Vice President
Division focus is on the identification and collection of hospital underpaid receivables.
Over two years, increased revenues by more than 80% while head count increased less than 30%
Streamlined systems and brought transparency to processes. During this time frame the department
established a new product line contributing to the overall results.
2009-2012 Melbourne Internal Medicine Associates Melbourne FL
Director of Professional Fee Revenue Cycle
Responsible for the professional fees side of the Revenue Cycle for this 120 + physician
practice. Focus on enhancement in patient flow, computer efficiency and reporting.
Director of Practice and Technology Initiatives
Focus on quality initiatives such as Physician Quality Reporting Systems (PQRS), Patient
Centered Medical Home (PCMH); Analyzing requirements for Meaningful Use of Electronic Medical
Records (MU); NCQA quality Recognition Program compliance; Understanding Accountable Care
Organizations (ACO); Because of the leading edge nature of the position, presentations were provided to
other healthcare organizations on these topics.
President – MIMA Technology Solutions
Established a sales and marketing program to identify physician practices interested in
adopting medical records for their practice. Developed a sales program to offer electronic Medical
Records as Software as a Service to practices on the East Coast of Florida. The position included
business to business sales efforts including cold calling in person and on the phone.
2006 – 2009 Express Employment Professionals Davie FL
Franchisee
Owner of a franchised operation. Started the business from the ground up and
successfully built a loyal client base in a highly competitive market area. Significant experience gained in
Business to Business client development through outside sales techniques.
2002 – 2006 Greater Fort Lauderdale Heart Group Fort Lauderdale
Executive Director
Responsible for day to day operations for this large and prominent multi location medical
practice. Improved collections and reduced days in AR by 50%. Worked to develop, implement and
manage a successful managed care network encompassing several practices in a wide geographic area.
2001-2002 Sunrise Consulting Plantation FL
Robert Carmichael
6508 Red Maple Drive
Charlotte NC 28277
******@*******.***
Provided Health Care consulting to physicians. Projects included the development of a
managed care network in South East Florida, selection of a practice management system to be sold to
other practices and general medical practice management consulting.
1999 – 2001 ItradeX Network, Inc Lauderhill FL
President
Founding Principal of this start-up internet company with a focus on a worldwide
database of organizations. Designed and oversaw the development of a large and complex database to
handle company data and provide credit reporting data over the web. Acquired
www.WorldTradeZone.com and received a $5 million Letter of Intent to fund the company’s
development.
1996 – 1999 South Florida Eye Associates Miami FL
Administrator
Responsible for the day to day operations including P&L, Human Resources, and
operations for this large multi-specialty and multi-location medical practice. Established several large
and profitable managed care contracts. Negotiated with several Private Practice Management Companies
to establish a close strategic relationship.
1995 – 1996 Fort Lauderdale Eye Institute Sunrise FL
Administrator
Responsible for the day to day operations including P&L, Human Resources, and
operations. Guided the company through a transition from a private practice into a subsidiary of a large
Private Practice Management Company.
1991 – 1994 Carter Eye Center Dallas TX
Administrator
Increased patient visits well over 50% and doubled surgical volume. Oversaw the
company’s expansion from an office size of 4,000 to 12,000 square feet. Responsible for placing the TV,
Radio and Print advertising each week to promote the practice. Recruited a Nationally known Doctor to
join the practice.
1990 – 1991 Massachusetts Eye and Ear Infirmary Boston MA
Business Manager
Business Manager for Harvard’s hospital based eye physician Practice with 38 full time
and 98 part time physicians.
1987 – 1990 Ophthalmic Associates Lansdale PA
Business Manager
Robert Carmichael
6508 Red Maple Drive
Charlotte NC 28277
******@*******.***
Redesigned patient flow to increase capacity with in the same space by 50%.
Implemented a Quality Assurance program. Completely computerized and overhauled the accounting and
financial systems to provide accurate and timely reporting. Dramatically improved collections and
reduced accounts receivable.
Education:
University of Miami Miami FL
Master’s in Business Administration GPA 3.93
Marketing and Management
The Wharton School, University of Pennsylvania Philadelphia PA
Bachelor in Science of Economics
Triple major in Finance, Accounting and Decision Science
Language:
English – Native
Spanish – Fluent
Additional Information:
Outstanding Young Man of the Year Award from the Lansdale, PA Jaycees
Active volunteer for AIESEC including AIESEC Life and a member of the Appalachian
State BOA. Over the years I have been a volunteer in many community organizations
and served in leadership positions.
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