Manager Customer Service

Cheryl Pashalian *** Greenwich St. #*B • New York, NY 10014 • 917-***-**** • *********@***.***

EXPERIENCE

National Restaurant Management Group, New York, NY 2002 - 2014

T.G.I. Friday's - 34 Union Square (2010 - 2014)

Opening General Manager

• Responsible for all operational aspects – develop, review and maintain budget

• Performance vs. budget analysis – comply with P&L

• Focus on development of training programs and materials

• Purchasing and inventory control to comply with costs

• Implementing sales strategies and new item roll-outs while maintaining corporate brand standards

• Facilities Management - Team building and staff training

• Customer service and guest relations

Hawaiian Tropic Zone - David Burke (2006 – 2010)

Opening General Manager

• Responsible for all operational aspects – develop, review and maintain budget – with overall focus on P&L

• Designed/manage menus – menu development; testing and implementation with David Burke

• Created in-house training manual system for staff of 200

• Security and protection, permits, maintenance – food & liquor costs – inventory control

• Nightclub opening – Adam Hock of Pure in Las Vegas & PM downtown NYC

• Audition, select, book and coordinate live jazz and music events

• Create documentation for all new product/system implementations and processes

• Related managerial – both BOH and FOH operations

Martini's - Times Square Grill (2002 - 2006)

Opening General Manager

• Hired and trained all front of house personnel

• Menu management; development, portion control percentage and pricing

• Creation and implementation of marketing, advertising and promotional campaigns

• Increased sales by 10% over a six month period by networking corporate clientele

• Cost analysis, performance vs. budget analysis – comply with P&L

Other Experiences

Toot’s Shor - Shubert Alley

General Manager

• Booked/coordinated opening Broadway Show events

• Increased profit mechanisms; promotion of sales for catered and in-house events

• Selection & coordination of music, entertainment, menus and staffing

• Cost analysis, performance vs. budget analysis – comply with P&L

• Administrative accounting; weekly payroll: Inventory – food and beverage

• Booked/coordinated private parties – MSG – Ranger/Knicks; Big East Tournament events

• Reduced turnover by 50% - increasing revenue to 3% in a ninety day period

• Purchasing of select perishable goods, liquor, small wares and supplies

• Improvement of sales by networking corporate clientele

• Menu management: development, portion control and pricing

• Purchasing of select perishable goods, liquor, small wares and supplies

EDUCATION

University of Rhode Island, Kingston, RI - Bachelor of Arts: Dual major, Psychology & Theatre

American Musical and Dramatic Academy, Musical Theatre - NY, NY

SKILLS/CERTIFICATIONS

All Microsoft Office, POS Systems including Positouch, Aloha and Micros, Open Table

Health Dept. Certified NY – Tips Certified NY – Fireguard License NY, property specific – Securities License

Board Member – The Louis Armstrong Center for Music & Medicine – Beth Israel Medical Center NY, NY

Fund raising partner in City Meals on Wheels

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