Management Manager

Christy A. Chalmers

*** ***** ******, *** ******, New Jersey 08857, 732-***-****,

******@*****.***

Revenue Cycle and Medical Practice Administration

Highly capable healthcare professional offering over fifteen years of

practice management experience, billing and clinical proficiencies and

superior analytic skills.

Business Unit Management...Continuous Quality Improvement... Superior

Analytic Skills...Patient Care and Relations...HR/Staff Training and

Supervision...Data and Records Management...Budget Control...Cost

Analysis...Billing...Coding...Accounts

Payable/Receivable...Payroll...Purchasing...Inventory

Control...Marketing...Site Management

Professional Experience

Conifer Health Solutions-(Formerly SPi Healthcare)

Revenue Cycle Management Company

8151 W 183rd Street, Suite B

Tinley Park, IL 60487

Manager, Client Delivery effective 1/1/15

Client Executive SPi Healthcare (6/2011 - 12/31/2014)

. Manage client communications and the company's service interactions

with large ambulatory practices ( 400+ physicians).

. Proactively manage the client's financial performance, delivering

recommendations for process improvement and refined work flows.

. Monitor key metrics daily and partner with operational teams and

client representatives to facilitate adjustments to optimize revenue.

. Cultivate and foster positive client relationships with physicians,

clinicians, and practice administrators.

. Manage client expectations based upon SLAs and effective decision

making.

. Work collaboratively with various departments within the company to

resolve client concerns or requests.

. Assist with developing and implementing performance improvement plans

internally.

. Manage cross functional teams in delivering high quality work products

under set timelines.

. Work with new client start-ups to ensure implementation goes smoothly.

. Coordinate communications internally and externally to ensure new

client expectations are met

. Manage and report on company established deliverables to key practice

stake holders.

. Systems Utilized: GE Centricity, Epic (EHR and Financials)

Ani Orthopaedics, Hazlet, New Jersey

Orthopaedic and Pain Management Practice

Practice Administrator 09/03- 05/11

. Fully direct the management of three high volume orthopaedic and pain

management practices, promoting a multi-disciplinary approach to

patient care for 200-225 weekly patients through the supervision of 20-

25 clinical and clerical employees.

. Implementation of AllMeds EHR and Digital x-ray in multiple locations

. Coordinate multiple office functions that focus on computerized

scheduling, electronic medical records, digital x-ray, electronic

billing, collections, accounts payable and receivable, data

management, payment plans with demonstrated knowledge of insurance

carriers, medical terminology, and CPT and ICD-9 codes.

. Serve as primary point of contact for, and liaison between, patients,

physicians, clinical staff and surgery center administration to

facilitate proper lines of communication and expedient resolution of

problems.

. As Human Resources Manager, oversee recruitment of staff and

physicians, training, supervision and appraisals; develop job

descriptions, advertise open position announcements; address employee

and physician issues with confidentiality

. Provide education to staff and physicians on billing and coding trends

and updates; perform quarterly chart audits to ensure coding

compliance.

. Implement Continuous Quality Improvement guidelines to measure the

performance of business operations, prepare monthly financial reports

and manage credentialing verification procedures.

. Manage marketing campaign including the direct supervision of

physician liaison, developing advertisements and coordinating

community outreach programs for the practice.

. Develop and maintain inventory control procedures, oversee management

of vendors and contractors.

. Negotiate insurance contracts to ensure maximum reimbursement from

various carriers.

. Systems Utilized: AllMeds (EHR), GE Centricity, Medical Manager

Robert Wood Johnson Health Network, New Brunswick, New Jersey

Full service billing company for physician practices and surgery centers

Practice Management Analyst 2/02 - 09/03

. Work with implementation teams for new client start-ups to ensure

success for all parties.

. Serve as physician liaison to various specialty groups, providing

practice analysis and financial reports on a monthly basis; coding and

compliance education, insurance utilization review, and accounts

receivable management.

. Systems Utilized: NexGen, GE Centricity

Old Bridge Sayreville Medical Group, Old Bridge, New Jersey

Multi-specialty physician practice

Billing Manager 1/01 - 2/02

. Fully direct the management of 10 employees in all aspects of billing

and collections for nineteen physician group; educate physicians on

proper coding and compliance, manage accounts receivable and provide

monthly financial reports for administration and physicians.

. Systems Utilized: IDX

C&W Billing Service, Old Bridge, New Jersey

Full service billing company

Owner/Operator 8/96 - 6/01

. Provide comprehensive billing services for various physician offices

including electronic billing and collections, precertification of

services, and accounts receivable management.

. Systems Utilized: Lytec Practice Management

Education

Middlesex County College, Edison, New Jersey

. Dental Hygiene Major 9/80 - 1/82

Professional Affiliations

. National Association of Professional Women

. MGMA

. NJMGMA

. Past Committee Chair Member Services NJMGMA

. Marketing Committee member for Annual Conference NJMGMA

. Liaison to Board of Directors for Vendor Educational Committee NJMGMA

. Vendor Relations Committee MGMA

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