Sales Service

William G. Caldwell

** ***** ******, **** *, Bridgeport, CT 06606

Phone 203-***-**** - E-mail - ********.*@***.***

RETIREMENT - 01/01/2014

WORK EXPERIENCE

AT&T - Meriden, CT

**** - ***3

Inside Account Manager

. Maintain professional relationships with I.T. Managers, Network

Engineers and

Telecommunication decision makers in government, education and

medical business market.

. Responsible for the daily transactions of telecommunication and

networking customers including, but not limited to, sales quotes,

delivery status, bulling issues. Respond in a timely fashion to

request-for-proposals and meet required deadlines. Work

effectively and proactively as part of the sales team for each

account.

. Communicate directly with customers for new equipment, product and

service maintenance renewals as well as processing overnight

equipment requests.

. Process CISCO Market Place orders directly via Cisco Web Interface.

Work along with Cisco Technical Consultants / System Engineers to

deliver accurate product and service solutions.

. Provide pricing and supporting documents for AT&T Connecticut Data

Communication. Support Integrated Solution Managers, along with

local account manager to provide networking solutions across

different vertical markets. Confer with account teams to provide

competitive pricing within established margin guidelines.

Interface with account team in building business cases for

situations requiring executive approval for margin relief.

. Communicate daily with equipment vendors and integration teams to

coordinate successful equipment delivery and integration of

projects. Provide shipping status and critical dates to account

teams and designated customer contacts.

SBC - Bridgeport, CT

2001 - 2007

Service Order Reviewer

. Reviewed handwritten orders for business customer's requests to

install, change or remove telephone service. Checked format,

accuracy and completeness on each order.

. Investigated, reconciled and corrected interdepartmental queries on

service orders.

. Verified content of orders for accuracy and issued corrections when

necessary.

. Worked with appropriate departments in order to maintain a smooth

service order status flow.

William Caldwell

Page 1

Peoples Bank, Bridgeport, CT 1996 -2003

Supervisor, Call Center

. Discussed, investigated and resolved customer inquiries and

complaints regarding rates, bills, services, policies and

practices.

. Made decisions regarding payment arrangements and extensions of

time for delinquent bills.

. Hired and trained employees in the telemarketing, emerging

products, retention and collection sectors.

. Accessed employee performance and created work schedules for each

individual.

SBC, Stamford, CT

1996 - 2001

Sales Associate

. Negotiated with residence and business customers in person

pertaining to product needs and recommendations for their home and

business. Demonstrated equipment while explaining rates, charges

and warranty information.

. Met monthly sales objectives as required by the corporation.

. Responsible for handling customer complaints pertaining to

equipment.

IBM Corporation, Stamford, CT 1991 -1995

Senior Buyer - On-Site Contractor

. Procured computer hardware, software and coordinated the

configuration of multiple work stations in a timely manner.

. Tracked, leased and rented computer equipment as well as various

business machines, i.e., copiers and fax machines, throughout the

corporation.

. Determined buyouts on older equipment thereby saving the

corporation thousands of dollars annually.

EDUCATION

. Boston University, Boston, MA May 1975

B.A. in Biology

PROFICIENT in: Excel, Microsoft Word, Power Point, Outlook and Oracle

based programs.

PROFESSIONAL LICENSES, ACCREDITATIONS AND MEMBERSHIPS

. St. Martin de Porres Alumnus member

. Alpha Phi Alpha Fraternity-Sigma Chapter

. Retention Percentage Award

. Value-Added Certificate

. Winner, Customer Focus Award

REFERENCES

Provided upon request

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