Customer Service Assistant

Mohammad R. Mahmud

**-** **** ******, ***. ***W . Jackson Heights, NY 11372 . 917-***-**** .

********@*****.***

Qualifications Profile

Highly analytical, solutions-oriented Chemical Engineer with related

experience, education, and practicum to make meaningful contributions to

both company and client objectives.

< Recent experience serving as Research Assistant in Energy and Material

Science Laboratories.

< In-depth knowledge of methane hydrate formation, IGCC/PG economic

evaluations, biomass gasification, and catalyst development using TGA

analysis.

< Solid understanding of thermochemistry, electrochemistry, metals and

coordination chemistry, nuclear chemistry, atomic structure, chemical

bonding, chemical kinetics and equilibrium, acids and bases, free

energy, and the second law of thermodynamics.

< Track record of meeting deadlines and achieving project objectives;

skilled at prioritizing workloads and collaborating effectively with

other team members.

< Multilingual with fluency in English, Bangla, Hindi, and Urdu.

Educational Background

MS Chemical Engineering - 2/2012 GPA:

3.410

BS Chemical Engineering - 6/2008 GPA:

3.582

City College, City University of New York (CUNY), New York, NY ( Dean's

List

Technical Proficiencies

Matlab, VMDL, Aspen Plus, Super Pro, Microsoft Office Suite (Word, Excel,

PowerPoint)

Professional Associations

American Institute of Chemical Engineers (AIChE), 2005 - Present

National Society of Black Engineers (NSBE), 2006 - Present

Experience Highlights

City College, City University of New York (CUNY), New York, NY

Research Assistant, Energy Lab (Paid position), 9/2010 - 11/2011

. Improve methane hydrate formation under different surfactants by

obtaining adsorption isotherm.

. Conduct high-pressure reactor experiments to justify isotherm

results and surfactant effects on hydrate formation.

. In my project, I had to apply basic and intermediate mathematical

formulas and methods to find result.

City College, City University of New York (CUNY), New York, NY

Research Assistant, Energy Lab (Paid position), 9/2009 - 5/2010

. Completed economic evaluations of Integrated Gasification Combined

Cycle/Pulverized Coal Combustion (IGCC/PC) with chemical looping.

. To do the experiment I had to read previous research paper and I had

to interpreting their charts, graph, diagrams and tables.

City College, City University of New York (CUNY), New York, NY

Research Assistant, Energy Lab (Paid position), 6/2009 - 8/2009

. Improved biomass gasification and developed and analyzed new

catalyst using Thermogravimetric Analysis (TGA) to eliminate tar

production.

. To do the experiment I had to read previous research paper and I had

to interpreting their charts, graph, diagrams and tables.

City College, City University of New York (CUNY), New York, NY

Research Assistant, Material Science Lab, 6/2007 - 6/2008

Provided research assistance and support for Ph.D. student studying

fabrication of large area monolayer of silica particles on sapphire

substrate using spin coating method. Collected and analyzed experimental

data for cumulative database.

. Collected and analyzed experimental data for cumulative database.

. Developed exceptionally valuable lab experience and data management

skills.

New York Food Group, LLC, New York, NY

Assistant Manager, 10/2012 - 08/2014

Assisted in directing day-to-day operations and hiring, training,

supervising, and evaluating employees. Analyzed sales, profits, and costs.

Consistently ensured superior customer service.

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