Customer Service Manager

SHEILA M. WOODWARD

**** ****** **** **, *********, Oregon 97381

Tel: (1-503-***-**** ● Cell: (1-760-***-**** ● Email: ************@*****.***

Customer Service Representative/Administrative Representative

A highly competent and result oriented professional with extensive experience in customer service,

customer service management, data tracking, and training in higher levels of the organization. A self

-driven and organized individual inclined towards achieving desired goals as per industry standards.

Enjoys working with a positive attitude and team members to attain the organizational objective. A good

decision maker and excellent communicator with an inbuilt confidence to handle crisis at all levels. An

individual with proven track records accountable for raising overall business development.

Career Details

Salem Hospital

1002 Bellevue St, Salem, OR 97309

Medical Office Assistant July 14, 2014 – Oct 20, 2014

Occupational Medicine

Major Accountabilities:

Greet patients and visitors in a professional and caring manner. Directs patient visitors to

appropriate areas. Check in patients. Utilizes Epic account processing functions properly and

modifies entries as needed. Answers the phone in a professional manner. Schedules patients for

proper appointments. Interviews patient for case histories in advance of appointments.

Compiles medical records, charts and chart notes. Operates computer software and office

equipment.

Transfers lab results to the appropriate clinician. Maintains supplies and appearance for the office.

Ability to hold information in confidence.

Patient Transport Dispatcher August 8, 2011 - July 13, 2014

Salem Hospital

Major Accountabilities:

Responsible for effective daily coordination and monitoring of patient transportation and lift team service

and activities through timely and accurate dispatch and management of customer transportation request

and efficient assignments of transport personnel. Ensures positive patient, customer and transporter

satisfaction, proper priority standard utilization, program safety and quality standards, performance

improvement and personnel productivity.

Operations Specialist II March 14, 2011 - August 7, 2011

Salem Hospital

Major Accountabilities:

Provides analytical and specialized operations/administrative support to relieve and assist the manager

with details and duties. Investigates assigned problems. Compiles data and prepares reports for action by

the manager. Contacts personnel at all levels to gather information, prepare reports, and/or communicate

recommendations. Assignments require specialized technical skill and a high degree of accuracy. Work

requires a broad knowledge of departmental and institutional practices, flexibility in task assignments,

and thorough understanding of various software programs from a variety of suppliers.

Frito-Lay, Inc.

Customer Service Representative Nov 2003 - Jan 2011

Frito Lay, Inc., Salem Plant, 19th St. Salem OR 97302

Major Accountabilities:

• Liaison between sales and operations teams

• Maintaining schedule to enable new product delivery to clients in a timely manner

• Actively coordinated with route drivers ensuring accuracy in store orders are correct

• Ensuring truck loading from the warehouse

• Accountable for running labels for Pre-Pick Team and Bulk Picking Lists

• Executing duties of a Team Lead of Safety and Ergonomic Teams

• Handling responsibilities of a Continuous Improvement Team Leader

• Utilizing various spreadsheets to track and maintain warehouse information

• Ensuring quality assurance of product, productivity, compliance and efficiencies reports to warehouse

team

• Conducting visual surveys of warehouse in order to document our out of stock product

• Interacting with District Sales Leaders to ensure the holidays are covered with new and extra product for

displays

Customer Service Receiving Clerk May 2001 - Oct 2003

Frito Lay, Inc., Rancho Cucamonga Plant, 9535 Archibald Ave., Rancho Cucamonga, CA 91730

Major Accountabilities:

• Responsible for receiving raw materials for production of company products

• Managed team opinions on sale items, display setup and work flow processes

• Responsible for providing lobby relief to include answering phones, working security entrance and

processing mail

• Effectively utilized customer service skills by assisting employees with ordering uniforms and other

equipment

• Accountable for all aspects of company store including receiving, decorations, lobby relief, inventory and

safety

• Executed duties of purchasing merchandise for company store, cash register, maintained inventory,

designed spreadsheets for tracking data

• Worked with vendors to buy and distribute employee uniforms

• Maintained consistency in dealings with outside vendors, thereby learned to make positive improvement

in company store

• Experience with Kronos.

Customer Service Receiving Clerk May 2001 - Oct 2003

Frito Lay, Inc., Rancho Cucamonga Plant, 9535 Archibald Ave., Rancho Cucamonga, CA 91730

Major Accountabilities:

• Responsible for receiving raw materials for production of company products

• Managed team opinions on sale items, display setup and work flow processes

• Responsible for providing lobby relief to include answering phones, working security entrance and

processing mail

• Effectively utilized customer service skills by assisting employees with ordering uniforms and other

equipment

• Accountable for all aspects of company store including receiving, decorations, lobby relief, inventory and

safety

• Executed duties of purchasing merchandise for company store, cash register, maintained inventory,

designed spreadsheets for tracking data

• Worked with vendors to buy and distribute employee uniforms

• Maintained consistency in dealings with outside vendors, thereby learned to make positive improvement

in company store

Customer Service Receiving Clerk May 2001 - Oct 2003 Frito

Lay, Inc., Rancho Cucamonga Plant, 9535 Archibald Ave., Rancho Cucamonga, CA 91730

Major Accountabilities:

• Responsible for receiving raw materials for production of company products

• Managed team opinions on sale items, display setup and work flow processes

• Responsible for providing lobby relief to include answering phones, working security entrance and

processing mail

• Effectively utilized customer service skills by assisting employees with ordering uniforms and other

equipment

• Accountable for all aspects of company store including receiving, decorations, lobby relief, inventory and

safety

• Executed duties of purchasing merchandise for company store, cash register, maintained inventory,

designed spreadsheets for tracking data

• Worked with vendors to buy and distribute employee uniforms

• Maintained consistency in dealings with outside vendors, thereby learned to make positive improvement

in company store

Wal-Mart Stores, Inc.

Customer Service Manager Apr 1993 Jul 1996

Branch Store, Upland, California

Major Accountabilities:

• Supervision of 30-35 front line employees to include stockers, cashiers and people greeters

• Management and oversight of cash office and return desk

• Worked with management in employee interviews, hiring and training

• Evaluated employee job performance

• Directed discipline, discharge and grievance procedures

• Ensure implementation and adherence of company policies and procedures

• Maintain positive customer relations through troubleshooting and direct customer contact

Hang Ten Sportswear

Supervisor Aug 1977 – Jul 1981

San Bernardino, Ca

Major Accountabilities:

• Supervision of 20-25 front line employees to assemble Hang Ten shirts

• Worked with management in employee interviews, hiring and training

• Evaluate employee performance

Educational Qualifications

Eisenhower High School Sep 1973 Jan 1975

Rialto, Calif.

Additional Skills

Admin & Clerical Jobs - Admin, Administrative Assistant, Clerical, Clerk, Data Entry, Office Manager,

Receptionist

Diversity Opportunities - Admin & Clerical, Business Development, Customer Service, Distribution -

Shipping, Entry Level, General Business, Inventory, Management, Manufacturing, Marketing, QA -

Quality Control, Training, Warehouse

Sales & Marketing - Coordinator, Telemarketing

Customer Service - Customer Service Clerical, Customer Service Manager, Customer Service Rep,

Customer Service Sales

Manufacturing/ Production - Inventory, Inventory Control, Manufacturing, Operations, Packing,

Purchasing, Quality Control, Shipping & Receiving, Warehouse

Retail - Loss Prevention, Retail General Manager, Retail Human Resources, Retail Sales Associate,

Retail Sales Manager

References

• Name: Heidi Hand

• Company Name: Frito-Lay

• Company Address: 914 James St. Independence, OR 97351

• Phone: 503-***-**** Mobile: 503-***-****

• Email: *****@*******.***

• Name: Lee Massey

• Address: 28398 Wagner Rd., Caldwell, ID 83607

• Cell: 208-***-****

Home: 208-***-****

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Email: *************@***********.***

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