Customer Service Sales
Resume:
EXPERIENCE
ERYCA BUCKNER
E-mail: ***********@*****.*** • Phone: 571-***-**** 2228 Mohegan Dr. apt 302, Falls Church,Va 22043
September 2010 - Present Best Buy Vienna, VA Multi-Channel/Rep. 1
● Greet customers upon entering the store
● Assist customers with selecting and locating merchandise
● Communicate product benefits/features to customers
● Inform customers of all weekly promotions and sales
● Answering multi-lines phones and providing excellent customer service
● Providing solutions to customer issues
● Provide backup to front lane cashiers
● Keep desk clean and organized
● Attend all mandatory meetings
● Build relationships and trust with all clients
September 2010 - December 2010 Victoria Secret McLean, VA Sales Support
● Supported a customer-centric culture, where the full energy and activity of the store team was focused on delivering highly satisfying customer experiences
● Maintained awareness of all sales, promotions and applicable ringing procedures
● Built customer loyalty by opening Victoria's Secret Angel cards, converting
customer relationship marketing and customer capture
● Understood and adhered to brand standards
● Displayed general product knowledge of all categories
May 2011 - June 2011 Garage McLean, VA Sales Associate
● Provided courteous customer service that was attentive to customer needs
● Lead customers to the right style and assisted them in finding the perfect fit
● Provided exceptional customer service with a smile
● Supported the management team in generating sales
● Participated in all the essential duties necessary to the effective day-to-day
operation
● Supported all visual and brand directives
EDUCATION
August 2011/Present, University of Phoenix-Online, VA, BS Psychology, Still Attending August 2007/ June 2010, Oakton High School, Vienna, VA - High School Diploma
SKILLS
● Strong Verbal Communication
● Proficient in POS system sales
● MS Word
● MS Excel
● IDX/Centricity systems
REFERENCES
● Mary McCray ( Co-worker Best Buy)
● Deaunte Jack ( Customer Service Best
Buy) 571-***-****
Janeisha Diaz- ayala ( Front-End lead Best Buy.)
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