Customer Service Manager

EIDER PRADOS

Po Box ***, Swiftwater, PA *****

Cell: 5-70-856-**** - e **********@*****.***

PROFESSIONAL S UMMARY

A previous food business owner and for the past sixteen years has held managerial

positions in both hospitality and catering businesses. Duties include: monitoring food

and labor cost, training and termination of staff, writing policies and procedures for

management and staff, staff scheduling for in-house as well as off-premise functions, menu

development, ordering food items, kitchen supplies, new equipment and maintenance of

the equipment, monthly inventory, pay roll, customer service, function scheduling and

reservations.

S KILLS

Staff training Exceptional interpersonal

Bookkeeping communication

Effective problem solver Effective workflow management

Microsoft Outlook, Word and Excel

Speak English, Portuguese, Spanish

and Italian

W ORK HISTORY

11/2000 t o 0 9/2008 Food and Beverage Manager

The Inn at Pocono Manor – Pocono Manor, 18349, PA

Responsible for all areas of the food and beverage operations

Responsible for ordering supplies, and inventory control

Interviewing hiring and termination of staff

Ensure kitchen, restaurant, and bar are open and closed according to policy

Responsible for monthly report

Maintain expenses and profit goals

Promote a excellent customer service

Other duties assigned by the management.

04/2005 t o 1 0/2014 Owner and Manager

Copa Bar and Grill – M ount Pocono, 18344, PA

Accounting, bookkeeping, supervising and training staff

Cooking and food preparation.

04/1989 t o 1 1/2000 Dining Room and Banquet Manager

Mount Airy Lodge – Swiftwater, 18370, PA

Scheduling, supervision and training of dining room staff

Responsible of weddings, banquets and conventions

Reservation and seating, drawing schematic dining room seating plan

Interviewing, hiring and termination of staff

Inventory of dining room equipment

Order dining room supplies

?

01/1997 t o 0 2/1998 Owner and Manager

Mama Mia Pizzeria – Tobyhanna, PA

05/1984 t o 0 6/1988 Human Resources Director

BMG - Bank of Minas Gerais, BH, Brazil – B elo Horizonte, Brazil

Hiring bank personnel.

EDUCATION

1987 Business Administration: B usinesses

University FUMEC - B elo Horizonte, Brazil

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