Quality Customer Service
Resume:
M anagement of Projects/Quality
Carmen M. J imenez
Key Skills
Sanford, FL 32771
20+ years engineering or Fast pace and very
*********@*****.***
technical experience organized
t hrough Project delivery .
M ission Statement
Expert Computer
A lways open and ready to learn E xperience with managing skills-Demonstrating
a nd take that extra step to excel. supplier management P roficiency with
A lways ready to be part of a p rograms. most computer
team working towards
systems.
Experience with Quality
excellence. I know how to handle
Control Processes, such as Knowledge of
t he Demands of a high volume,
f ast paced environment with Lean or Six Sigma, FAIR, p ractical
ease, quality customer care Source Inspections, MRB, manufacturing
service and with skill and CAPA, SCARs techniques, quality
dedication.
assurance
Experience with APQP and
requirements and all
Customer Service Statement
PPAP implementation
factors affecting
Proactive in my belief in
p roduct/program
Project managing
excellent customer service…
costs.
experience managing
consistently thinking outside the
Quality support
m ultiple projects to deliver
box of new and more efficient
S trong leadership
to customers.
ways to problem solve customer
skill sets
needs I dentifying opportunities
Excellent wri t ten and oral
to increase customer needs and
Extensive knowledge
communications at all
i nvestigating new ways and
of project
levels of an organization
i deas to help resolve their needs.
management tools
I have the abil ity and experience Strong problem solving
and methodologies
to multitask and priorit ize
skills utilizing Six Sigma
workload to ensure my work l ist
Support MRB, CCB,
tools.
is complete by the end of the day,
Coordination of
w ith excellent quality. Experience performing
Corrective and
organizational audits
Preventive Action
Carmen M. Jimenez
(CAPA) for customer,
Experience with ISO 9000-
internal, and vendor
2008 and AS9100 auditing
related needs.
Perform First Ar ticle
I nspection reports
Career Snapshot
25 years managing
Professional Experience
t he quality of the
customers product Mack Technology-2013=present
Quality Engineer I I I
2 years in
P roject/contract
Primarily support the R&D Product Development Team on
manufacturing/perfor
major customer init iatives.
mance improvement
Drive all Quality related activities from Project Ini tiation
Project Team Leader
t hru Product RTM (release to manufacturing) including:
and Motivater PFMEA \s, Protocols, Process and Equipment Validations
FAIR, developing and reviewing quality metrics and audits.
Certifications
Evaluation and closure of CAPAs and Non-Conformances
Certified JSTD-001
i ncluding t racking internal quality issues and reporting on
Certified IPC 610 corrective action progress to close any loops.
T rainer
Performing failure investigation and making
r ecommendations for corrective actions.
Certified CQM
Support the manufacturing department as required.
Six Sigma Black Belt
Responsible for sustaining and improving processes, product,
t rained
and component performance. Developing quality plans and
Certified Internal
managing supply base performances by providing engineering
support in the following areas: CCB, MRB and FA inspections.
A uditor
• Serve as a primary Customer Technical team for MACK’s
Member of ASQ
customers.
• Provide statistics and statistical methods
Knowledge of ANSI
• Provide t imely response to, and resolution of customer
14.5/IPC 620
quality issues, using P roblem Solving teams and
completed 5P Analysis Problem Solving Reports.
ASQ Certified Quality
2
M anagement of Projects/Quality
Carmen M. J imenez
• Developing control Plans, Inspection Plans and FMEAs
E ngineer Trained
Presidio
Software
Production Project Manager– 2011-2013
Windows Operating
• Manage large, complex projects on time and within budget/using
Systems
t ime management, with customer in focus.
Knowledge of most •
Procured all commodities for production and Control inventory
and raw material handling
Databases TIP-
•
QA,FRACAS for Develops and recommends performance improvement/training
solutions for staff of 20
t racking Failure
•
analysis to close the Performed FA reports of customer’s products
loop on non- • Develop and execute production schedules based on business
demands
conformances
• Maximize effectiveness of the production team, equipment and
materials to produce multi-line products within planned
schedules while reducing costs
References:
• Attain a sustained improvement of productivity over the last year
George Biggs
• Ensure safe work environment through implementation of safety
1-606-***-**** awareness programs and compliance with OHSA
• Internal Auditor ISO 9001-2008
M ike Leahey
• Design, implement and audit quality control processes
Quality Coordinator
•
Office-407-***-**** Develop technical documents, including instruction manuals and
Cell-407-***-**** p rocedure manuals
*******@********.*** • Manage scheduling of shipping dates for on time deliveries for all
i ncoming orders
Sandra Hernandez
• Assist with new cost quotes and price quotations for products
Senior Buyer
• Monitored, reviewed and managed the suppliers/customers CA
407-***-**** x 152
reports.
Kaman Precision Supplier Quality Engineer 2006-
P roducts 2011
• Primary responsibility for managing all elements of the supplier
Carmen M. Jimenez
quality program and for driving overall quality in all aspects of
m anufacturing, specifically in the area of electro-mechanical
a nd electronic applications through Source inspections.
• My responsibility functions drive the supplier assessment,
performance and development activities required to assure the
delivery of high quality materials and services. Manage the
delivery of the customer product from Supply chain for the
p roduction.
• Monitor and review supplier SCAR through internal Failure
Reporting, Analysis, and Corrective Action System, and develop
action plans to follow up on nonconforming trends.
• My position also provides support for the supplier selection
decision process Reviewed, prepared letters,
• Uses of my knowledge in applying engineering discipline (i.e.
Mechanical, Industrial, Electrical) and its applicability to the
manufacturing environment is required.
• Systems thinking aptitude - able to determine the impact of
actions on business.
• Produced a product quality plan with an APQP process by
focusing on the up-front quality to satisfy the customer.
• Document technical data generated to substantiate the assigned
components, assemblies and/or systems consistent with quality
policies and procedures.
MACK Technology Quality Engineer lll 2005-
2006
Primarily support the R&D Product Development Team on
major customer init iatives.
Drive all Quality related activities from Project Ini tiation
t hru Product RTM (release to manufacturing) including:
4
M anagement of Projects/Quality
Carmen M. J imenez
PFMEA \s, Protocols, Process and Equipment Validations
FAIR, developing and reviewing quality metrics and audits.
Evaluation and closure of CAPAs and Non-Conformances
i ncluding t racking Failure Reporting, Analysis, and Corrective
Action System
Performing failure investigation and making
r ecommendations for corrective actions.
Support the manufacturing department as required.
Responsible for sustaining and improving processes, product,
and component performance. Developing quality plans and
managing supply base performances by providing engineering
support in the following areas: CCB, MRB and FA inspections.
• Serve as a primary Customer Technical team for MACK’s
customers.
• Provide statistics and statistical methods
• Provide t imely response to, and resolution of customer
quality issues, using P roblem Solving teams and
completed 5P Analysis Problem Solving Reports.
• Developing control Plans, Inspection Plans and FMEAs
Conelec Of Florida Qual ity Manager 1986-2005
• Performed internal audits on various departments, Employee
T raining, and Quality Inspection.
• Experienced in Conducted FMEA meetings
• Produced a product quality plan with an APQP process by
focusing on the up-front quality to satisfy the customer.
• Manage layout activities and approved PPAP submissions
Carmen M. Jimenez
• Investigated customer complaints, performed root-cause analysis
and implemented corrective actions.
• Created quality engineering reports with SPC data.
• Designed and maintained quality control plan for quality team.
• Participated in annual review of the ISO Certified quality
system
Education
2003-2005 Florida Metropolitan University Orlando, Florida
Master of Science Business Administration and Computer
A pplications.
Graduate 2006
2001-2003 Nova Southeastern University Orlando, Florida
Bachelors of Science in Business Administration and
Computer Applications.
Graduate 2003
6
M anagement of Projects/Quality
Carmen M. J imenez
Carmen M. Jimenez
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