Customer Service Technical Support

AMANDA VICTORIA S. ZOLETA

Home: Amethyst St. Pleasantville Subdivision Lucena City

Cell Phone: 0922.830.9804

Email: ************@*****.***

CAREER OVERVIEW

Dedicated /Technical Support Representative motivated to maintain customer

satisfaction and contribute to company success.

EMPLOYMENT HISTORY

Safeway Philtech Nov. 2007-Aug. 2008

Desktop Systems Specialists

Makati, Philippines

Responsibilities

• Provide Technical support to Safeway company personnel, including back office work.

• Assist company personnel having technical problem with password login, with laptop, desktop

and other hardware devices.

• Create Incident reports for end user having data connectivity issues as well as give update with

the issue on hand in a timely manner.

ICT Marketing Services

Customer Service/Technical Support Representative Sept. 2005- March 2007

Makati, Philippines

Responsibilities

• Provide inbound technical support for AT&T and Vtech telephone products and services.

• Maintain up-to-date knowledge of store policies regarding payment, return and exchange.

• Address website inquiries and direct customers to the proper department for assistance.

• Process orders for AT&T and VTECH products, required sales quota must be reached as per

company policy.

• Received acknowledgement for achieving sales goal for two consecutive quarters in 2006 and

2007.

Ambergris Solutions July 2003-May 2005

Customer Service Associate

Ortigas, Philippines

Responsibilities

• Customer service associate for Dell computer products and services.

• Answer customer inquiries regarding online purchases, replacement, and exchange. Process

orders.

• Properly direct inbound calls to the right department to improve call flow.

• Assist with the development of call center operation by proactively improving customer service

and consistently achieve high quality of calls.

EDUCATIONAL BACKGROUND

College of the Holy Spirit- Mendiola Manila

Bachelor of Arts Major in Human Resource Management March 2003

ACCOMPLISHMENTS

• Managed food Kiosk business year 2008 with 3 branches and 6 employees.

• Conceptualized and launched my Kiosk business Gabuki Takoyaki marketing campaign, which

helped increase sales.

• Received awards and commendation from previous work for achieving excellent customer

satisfaction survey.

• Assigned as assistant supervisor

• Hit ICT Marketing Services sales goal, provide required weekly, monthly, and quarterly report

lists of sales target, and client track record.

•

• Completed company system applications with thorough training, attended seminars and

diligently completed all assigned tasks, worked overtime as needed.

• Promoted from Technical Support Representative Tier1 to tier 2 in 3 months of

employment with ICT Marketing Services Vtech /At&t account.

KEY SKILLS

• Call center experience

• Strong problem solving ability

• Troubleshooting skills

• Experience with MS Word, Excel, MS PowerPoint

• Strong organizational skills

• Active listening skills

• Energetic work attitude

• Effective communication and written skills

• Leadership Skills

Contact this candidate