Customer Service Representative, Italian speaker, translations...

Francesco Marconato

Cityland Dela Rosa St. Makati City, Philippines

Email: *********.*********@*****.***

Mobile: +63 (0-906*******

Nationality: Italian

Language: Italian, English

. Customer Service Management

. Food and Beverage

. Hospitality and Tourism

. Team Management

. Training and Development

. Customer Satisfaction Enhancement,

. Ristorante Enoteca Morganti

Sesto San Giovanni, Milan, Italy

November 2014 - March 2015

Restaurant Supervisor

. Team leader who looks after the guest satisfaction and team

members alike.

. Highly team leader motivator who has positive impact to the

team.

. Well experienced when it comes to special attention and

foreign guests.

. Implemented data base or Guest Profile where we can use to

update each and every guest preferences (e.g. smoking, non-

smoking, indoor, outdoor) or any special needs before

arrival.

. Monitoring the daily operation, needs and requisition.

. Ensuring that right manning is available when busy

operation.

. Mentor for the new hire team member in providing trainings

and accurate information.

. Guest satisfaction champion, by seeking feed-back to each

and every guest to ensure that the high standard applied on

a daily basis.

. Creating weekly and monthly restaurant promotions and

events that gives additional revenue to the restaurant.

. Star Swiss (Francorosso)

Hilton Al Hamra Beach and Golf Resort, Ras Al-Khaimah, United Arab

Emirates

January 2014 to October 2014

Tour Assistant and Entertainer

. Organizing daily and weekly activities for guests, such as

group and individual excursions.

. A team leader, who's taking the role of providing guest

satisfaction during their holidays.

. Internal communication between hotel and guest to ensure

that the accurate information is given.

. Promoting the hotel events, facilities and other services

for hotel extra revenue.

. Handling arrival and departure for at least 80 to 150

guests on a weekly basis.

. Optima Italia

Monza, Italy

September 2013 - December 2013

Sales Representative

. Services existing account, obtaining orders and establish

new accounts.

. Organizing meeting with different type of people, knowing

their preferences in order to gain new client and investors

through telemarketing and email blast.

. Minimize guest complain by providing accurate feedback and

solution.

. Part of the team who set up the monthly achievable and

reasonable target aim.

. Rosie's Diner

Roseville, Sydney, New South Wales, Australia

February 2012 to September 2012

Assistant Restaurant Manager

. Handling daily restaurant operation.

. Managing monthly requisition, to ensure that all items are

available, such as wine and other food items.

. Organizing weekly and monthly events in order to promote

the restaurant.

. Monitoring the monthly revenue and expenses and to keep the

track of most in demand items.

. R.B.S. Retail Banking Services

Milan, Italy

June 2011 to January 2012

Customer Service Representative

. Obtains client information by answering telephone calls and

entering banking or life policy information.

. Informs clients by explaining procedures; answering

questions and providing information.

. Verify eligibility for insurance covering.

. Providing solutions for any problem with their banking

services, such as credit card issues, online bank account

and monthly rates with Compass Finance Company.

. Maintains and improves quality results by adhering to

standards and guidelines.

. Lindbergh Flying School

Milan Italy

Aviation College Diploma

September 2001 to July 2006

. E.c.Fo.P Monza University

Vimercate, Monza Italy

Master in Renewable Energies, Environment and Safety

October 2012 to July 2013

. Lux Energia

Cologno Monzese Italy

Renewable Energy Technical Internship

April 2013 to June 2013

PC Skills: Excellent command of Microsoft Office package

Available upon request.

Profile

Professional Experience

Educational Experience

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