Sales Customer Care

RESUME

GOURAB DUTTA

Senior Web Consultant- Designs Codes(A Venture Of Lets Assist Digital Services Pvt. Ltd.)

Permanent: C/O Mr. Goutam Dutta,

Address:

DN-142,Coke-Oven Colony,Durgapur.

DIST :- Burdwan, (West Bengal)

PIN :- 713202

Present: Baghajatin,South-Kolkata,Pin-700032,West Bengal

Email Id: ***********@*******.***

Mobile No: +91-847*******

CAREER OBJECTIVE:

To work co-operatively in a challenging and dynamic environment with maximum utilization of my skills and

knowledge for continuous improvement and achievement of the vision of the company as well as my future and

personal goals.

ACADEMIC QUALIFICATIONS:

YEAR OF PASSING BOARD DEGREE INSTITUTION MARKS/GRADE

2013 W.B.U.T. B.TECH DURGAPUR INSTITUTE OF ADVANCED 70.5%

TECHNOLOGY &

MANAGEMENT

2009 W.B.C.H.S.E. HIGHER DURGAPUR TARAKNATH HIGH 79.2%

SECONDAR SCHOOL

Y

2007 W.B.B.S.E SECONDARY DURGAPUR PROECTS TOWNSHIP BOYS 92%

HIGH SCHOOL

PROFESSIONAL EXPERIENCE:

Senior Web Consultant- Designs Codes(A Venture Of Lets Assist Digital Services Pvt. Ltd.)-

Kolkata,West Bengal(Jan-2015 to Present)

• Responsibilities

1. Supervising the team of International Outbound Website Telemarketing Campaign.

2. Individually leads generation and providing of revenue to the company

3. Cold Calling,Bidding on Freelance,Elance,Odesk,Peopleperhour.

4. Meeting of the target individually as well as of the team.

5. Maintain daily sales report and submission to the company.

6. Set up new strategy for the company needs and the business requirement.

Web Consultant- Seabit Technologies Pvt Ltd-Kolkata, West Bengal(July-2014 to Jan-2015)

• Responsibilities

1.Supervising the team of International Outbound Website Telemarketing Campaign.

2.Cold Calling to the Aus,Uk, Business Clients.

3.Selling Company Products like Website,Logos,SEO etc.

4.Providing of support to the existing clients through Email,Skype.

5.Bidding on projects posted to the Freelance,Elance,Peopleperhour,Odesk.

6.Monthly Revenue generation for the company.

Consultant- International Outbound LEAD GENERATION campaign at ROLLINGDICE-

Kolkata(Feb-2014 to July-2014)

• Responsibilities

1. Supervising the team of International Outbound LEAD GENERATION Campaign.

2. Individually leads generation and providing of revenue to the company

3. Cold Calling.

4. Meeting of the target individually as well as of the team.

5. Maintain daily sales report and submission to the company.

6. Set up new strategy for the company needs and the business requirement.

Customer Care Executive & Sr. Customer Care Executive – Technext Technosoft Pvt Ltd-Durgapur,

West Bengal(July-2013 to Feb-2014)

• Responsibilities

I had to sell the company products(Technical Support)to the International Customer like USA,UK,AUS,Canada,NWZ

It was basically an International Outbound Telesales Process.

TRAINING AND PROJECTS:

• Completed a CERTIFICATE COURSE on “Java” securing grade “B” from Aptech Computer

Education, Ace-Salt- Lake, Kolkata, during the period from 14-July-2011 to 28-July-2011.

• Completed a CERTIFICATE COURSE ON “DBMS” from IBM (MONIBA COMPU ACADEMY),

Salt-Lake, Kolkata, during the period from 26-December-2011 to 7-January-2102.

• Completed a CERTIFICATE COURSE on “J2EE” securing grade “A” from Ardent Computech Pvt.

ltd. Salt Lake-1, Kolkata, during the period from 20-June-2012 to 20-July-2102.

FINAL YEAR PROJECT:

Online Training and Management System based on JAVA (J2EE) and MYSQL.

COMPUTER LANGUAGES KNOWN:-

GOOD KNOWLEDGE ON C / C++/J2SE (CORE JAVA),Basic PHP.

WELL VERSE WITH MY/SQL.

ENOUGH KNOWLEDGE ON MS OFFICE VERSION 2007/2010 (MS - WORD, MS- POWERPOINT

AND MS-EXCEL).

SUBJECTS OF INTEREST:

NETWORKING.

DATA BASE MANAGEMENT SYSTEM.

ACHIEVEMENTS:

Awarded many times for Painting.

Was awarded by DMC for my Secondary Examination.

HOBBIES:

Surfing Internet.

Playing computer games.

Listening music and watching mostly Hollywood movies.

PERSONAL DETAILS:

• Father’s Name: Mr. Goutam Dutta.

• Date of Birth: 17h July, 1991

• Current Age: 23+

• Sex: Male

• Marital Status: Single

• Nationality: Indian

• Languages known: English, Bengali, Hindi.

• Willingness To Travel/Relocate: Will Consider

• Expected Salary: At least 20% hike of my current employment.

DECLARATION:

I therefore declare that the above written particulars are true to the best of my knowledge and belief.

Place: Durgapur

Date: FEB, 2015

Signature:

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