Customer Service Management
Resume:
GAVIN CRANDALL
Guelph, Ontario N1K 0A7
********@****.********.**
Education
University of Guelph (Economics and Finance/Marketing Management)-Guelph,
Ontario
2012-Present
- Finishing my 3rd year of a 4-year Bachelor of Commerce Degree
Simcoe Composite School-Simcoe, Ontario
2007-2012
- Graduated with Honours
Work Experience
College of Business and Economics Student Association, September 2013-
Present
- Finance/Marketing Associate and Street Team Member
o Generate awareness of events and/or consumable goods for the
campus of Guelph
o Responsible for the controls and accountability surrounding the
organization's cash flow management
o Act as a Commerce representative for the University of Guelph
Campus Account Manager for Canada's Next Top Ad Executive, April 2014-
Present
- Provided leadership and coordination to secure a team of fellow Commerce
students interested in presenting for a Nationwide Marketing Case
Competition
o Consult and communicate with professors and career centres to support our
efforts
o Managed promotional events and prepared presentations to hundreds of
students on behalf of corporate sponsors (Canadian Tire, McDonald's,
General Motors)
Brand Ambassador for Mosaic Marketing, September 2014-Present
- Engage consumers with various products and enlighten them with the key
attributes of each
o Provided customer service on behalf of major consumer product companies
(Starbucks, Phillips, Unilever, Airwick, etc.)
o Responsible for the control and accountability of company equipment and
inventory concluding with concise daily reporting
211 Main Gastro Pub, May 2013-August 2014
- Server and Bartender
o Provide customers with excellent food, drink and service
o Manage inventory and replenish stock when depleted
o Responsible for daily cash reconciliation and balanced cash
management responsibilities
Treasurer and Event Coordinator on High School Management Team
o Organize and provide events for members of Business Classes
o Raise funds for school through dances, baked good sales, school-
wide events
Other
CJs Antiques and Collectibles
- Refinish antique furniture and collectibles while conducting sales of
those products
Sobeys Inc.
- Provide customer service and manage inventory of various products
Achievements
. Successful AAA and Junior Hockey Player
o Back-to-Back Ontario Minor Hockey League Championships
o Ontario Hockey Federation 2-Time Champion
o Alliance Hockey League 2-Time Finalist
. Numerous Scholastic Achievements
o Honour Roll
o Economics Award in Grade 12
o Member of University of Guelph Student Association
Skills
. Smart Serve Certified
. ASIST (Applied Suicidal Intervention Skills Training)
. WHMIS Training
. Excellent Oral and Written Communication Skills
. Approachable and Outgoing
. Excellent Customer Service Skills
. Excellent Computer Skills (Word, Excel, PowerPoint)
. Very Efficient in Multi-Tasking
** References Available Upon Request
Contact this candidate