Customer Service Manager
Resume:
Jammye F. Morphis
Bradenton, FL
******.*******@*****.***
Summary of Qualifications
Professional Administration Candidate with extensive training and expertise in Microsoft
Office with Certification and Office Management skills. Excellent Customer Service and Time
Management skills along with Payroll and Accounts Receivables/Payables, seeking a growth
position within a stable organization.
Education
State College of Florida, Bradenton, FL 5/2013-present
Obtaining Associates of Science in Business Management
Manatee Technical Institute, Bradenton, FL 8/2012-6/2013
Microsoft Office Certified, Quickbooks 2010 Certified, Gold Recipient at Regional
Skills USA Competition, Member National Technical Honor Society, CPR & First Aid
Certified
Experience
Office Manager/Dispatcher, Norm’s Towing & Body Shop, Bradenton, FL
March 2014-present
Accept inbound calls and schedule drivers in best routing to satisfy customer’s needs, maintain books
for small 40 year old company, collections on past due accounts, accounts payable/receivables, process
payroll for company of 20+ employees, renew tags for over 15 wreckers, process title work for 4+ cars
weekly, handle all litigations regarding vehicle disputed towing, utilize Quickbooks 2014 for all accounting
needs, maintain human resource guidelines in hiring and release of employees. Most work was
performed autonomously. Process bond, licensing, and corporation renewals, maintain up to date banking
records.
Owner/Operator, Works By Jammye, LLC, Bradenton, FL February 2013-May2014
Built business from ground up to 80+ accounts that were serviced weekly, monthly, or quarterly.
Manage entire operations of cleaning and services business within Manatee, Hillsborough, and Sarasota
County. Manage advertising and publications of business.
Receptionist, Wildewood Springs Condominium Association (Internship), Bradenton, FL
November 2012-March 2013
Manage Front Office for 558 Condominium Owners and Renters.
Customer Service Representative, It Works, Bradenton, FL September 2011-April 2012
Contact and Communicate with customers and distributors via email, fax, phone, and
instant messaging.
Nursery Coordinator/Administration Assistant, Bridge Church of Palma Sola Bay, Bradenton, FL
June 2003-January 2012
Plan, organize, and communicate with families for large church community.
Office Manager, Island Pest Control/Genesis Exterminating, Bradenton Beach & Brandon, FL
June 2003-December 2004
Manage payroll, accounts receivable and payable while maintaining Managerial duties
within the company.
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