Customer Service Sales Representative

Cathy Bastow

* * * * ** Street, Apt * B• New York, NY 1 002 8 • 7 2 7 .2 3 8.083 3 • cathy bastow@hotm ail.com

EXPERIENCE

Hostess - The Old Homestead Steakhouse, New York, NY 12/14 -04/15

Greeted guests in person and on the telephone

Open-table reservations

Seated guests to their table

Relay orders to the kitchen and ensure all orders are filled in a timely and accurate manner

Set up dining rooms and make reservation arrangements

Maintain clean and organized tables and work area

Customer Care Advertising/Classified - Times Publishing, St.Pete, FL 7/12-11/14

Established and maintained relationships with customers/ advertisers assessing needs and building

retention strategies

Assisted customers/ advertisers with navigating on our website to better help place their ad s and upsell

them on placement and future campaigns

Received, researched, and resolved customer queries and complaints (written and verbal)

Released Classifiedplus and AdbaseE ads and quality checked all classifieds

Communicated to sales representative and/or calls advertisers advising them of credit kills and attempts

to work out solutions to the satisfaction of our advertisers and for the company.

Managed Paw Pals project for the TBT by contacting local animal shelters to promote their pets for

adoption and run the report for ad to run each Tuesday of the week

P resented company's products and services to current and potential customers/ advertisers

Supported sales representatives with their customer/ advertisers renewals and up-sell goals

Executive VRC - Appleone - MDA, St.Petersburg, FL

3/12-7/12

P laced over 50 daily calls to business owners and e xecutives to attend MDA's fundraising event and

recruited over 40 companies to attend fundraising event

Staffing Coordinator - Employment Partners Inc., St.Petersburg, FL

10/11- 3/12

Managed the pre-employment process, including- reviewing resumes, prescreening candidates,

interviewing candidates, reformatting resume, and submitting resumes to our clients

Designed, implemented and executed recruiting strategies using networking, referrals, social media, and

our existing candidate inventory

Matched and placed qualified candidates to open positions, and worked directly with the hiring

managers throughout the hiring process

Sales Representative - Vici Marketing, Largo, FL

6/11-8/11

P laced over 400 outbound sale calls to small to medium size businesses on a daily basis

Generated revenue by enrolling clients into an energy program for their business

Maintained all call backs in a timely and professional manner

Customer Service/ Sales Representative - Kiddy Korner, St.Petersburg, FL 5/09-6/11

Generated revenue by selling various toys, clothing, and other items in the store

Implemented and directed promotion for the store

Account Representative - Informa USA Research Services, Calabasas, CA 7/07-1/09

Researched consumer loa n products such as auto loans, placing over 30 outbound telephone calls daily

Generated revenue by selling Indirect Lending Reports

Created detail reports for clients on a weekly, bi-weekly, and monthly basis or as needed

Accountable for customer service and employee training for the Indirect Loan Department

Enrollment Coordinator- P rogressive Healthcare Systems, Agoura Hills, CA 4/03-2/04

Enrolled over 25 patients daily into database processing insurance and records

Coordinated directly with RNs and Physicians in resolving patient enrollment issues

EDUCATION

California State University, Northridge (CSUN)

B .S. Degree in Business Administration, 2 007

Contact this candidate