Customer Service Manager

James B. Haynes

■ *** NW Sheridan Road, Apt. **** ■ Lawton, OK 73505 ■ Cell: 580-***-**** ■

■ Email: **********@*****.*** ■

PROFESSIONAL SUMMARY

A 10 year veteran and a highly stimulated professional individual with over 22 years of experience in

General Labor industries. Reliable and adaptable worker with an agreeable disposition and a stellar

customer service ethic. A multitasker with abilities to handle a number of workplace responsibilities with

accuracy and efficiency. Able to lift and carry heavy objects repeatedly and for prolonged periods of time.

CORE QUALIFICATIONS:

High ability to follow written and oral instructions

Multitasker and

Strong basic mathematical skills

Excellent grasp of safety guidelines for a variety of job contexts

Good oral and written communication abilities

Robust physical stamina for performing strenuous and repetitive tasks

Creative problem-solving

WORK EXPERIENCE:

Oct 2014 – Jan 2015

Healthcare Laundry, Oklahoma City, OKC

Laundry Sort Sorter

Sorted and moved clothing and linens for various Medical Hospitals and facilities.

Disposed of unsafe or unhealthy clothing and linen according to SOP.

Cleaned and maintained a safe work environment.

Worked with approved procedures and safety regulations.

Ability to execute the laundry and associated operations efficiently

Could easily work for long hours with equal dedication and efforts

Committed to deliver my best efforts under every circumstance at the workplace.

Nov 2003 – Jul 2014

State of California

Janitor

Kept interior and exterior property clean and orderly.

Performed heavy cleaning duties such as carpet shampooing, floor care and trash removal.

Removed all finger marks and smudges from vertical surfaces, including doors, door frames,

around light switches, private entrance glass and partitions.

Followed directions from supervisors to adhere to a rotation schedule of assigned quadrants,

working with co-workers as a team.

May 1993 – Apr 2003

J & S Services, Fairbanks, AK

General Labor

Maintained grounds and turf maintenance.

Complete knowledge and application of safety standards and precautions pertaining to the use of

tools and equipment such as mowers, snow blowers, chain saws; electric clippers and pruning

saws.

In-depth ability to read and follow written and oral instructions.

Exceptional knowledge of repair practices and procedures.

Thorough knowledge of and ability to use standard hand and power tools and equipment for

grounds maintenance activities.

Remarkable ability to perform heavy manual labor, including bending, stooping, digging,

reaching, and lifting heavy objects.

Strong ability to work outdoors often during extreme weather conditions (heat, cold, rain, etc.).

Excellent work history and attendance record.

Jan 1993 – Jun 1993

US Army Logistics Manager, Ft. Wainwright, AK

Logistics Manager

Directed laundry and uniform personnel to ensure consistent supply of clean, neat and quality

linens and uniforms.

Performed laundry activities according to health standards department.

Kept track of supplies and materials by performing inventory and stock control.

Ensure laundry equipment and facilities are in best operating condition.

Performed laundry functions in complete compliance with OSHA guidelines and requirements.

Ensured to maintain top level cleanliness following set policies, standards and procedures.

Lead staff relations effectively within laundry department.

Handled concerns of soldiers and follow up on activities as required.

Ensured to promote actively team work within laundry department and maintain strong

interdepartmental relations.

May 1987 – Jun 1990

AK ANG (US, Air Force), Eielson AFB, AK

Material Control Supervisor

Researched and requisitioned all supplies and equipment.

Maintaining optimal stock levels to ensure timely availability of products.

Managing an Inventory team comprising of the Maintenance Section Supervisors and team

leaders.

Managing excess and ageing stock.

Reviewing service and supply levels on a continuous basis.

Communicating with maintenance supervisors and job control office.

Minimizing exposure to obsolete and excess stock.

Coordinating the shipment of goods from the warehouse.

Presenting written reports and analyses to senior managers.

Putting forward recommendations for operational policy, procedures and goals.

EDUCATION:

Madison High School, Madison, Florida - 1978

Northeastern College, Blytheville, AR, Associate of Arts Degree in Liberal Arts - 1987

SPECIAL SKILLS:

Exceptional customer service orientation

Great attention to detail and superb technical skills.

Passion to succeed

Strong organizational and interpersonal skills

Finance

Contact this candidate