Customer Service Sales
Resume:
Ebony Jones
Winston Salem, NC 27105
*********@*****.***
Objective: An interesting position with a growing company.
Accomplishments:
Great communication skills, Secretarial skills, with
sales and supervision of self and others. Training and organizational
skills, Computer skills and capable of multitasking, Evaluating and
settling customer complaints. Providing customer satisfaction over
the phone. Training of new cashiers and csms, Successfully handle
money, Audits on cashiers, key turns and overrides.
Experience: Wal-Mart Mocksville, NC
Customer Service Manager (CSM) 2008 to present
- Planned, directed and coordinated the activities of workers
engaged in receiving, investigating, evaluating and settling
complaints and claims of telegraph customers.
- Trained cashiers and csms.
- Supervised and managed front end.
- Successfully handled money, and customer complaints.
Kohl's Winston Salem, NC
Cashier 2008 to 2009
- Computed bill, itemized lists and tickets showing amount due,
using adding machine or cash register.
- Made change, cashed checks and issued receipts and tickets to
customers.
- Gave cash refunds.
- Issued credit memorandums to customers for returned
merchandise.
Bermuda Village Advance, NC
PCA/ (CNA work) 2007 to 2008
- Recorded information on charts.
- Fed patients.
- Showered, and checked vitals.
- Attended doctor appointments, made sure meds were taken.
- Helped assist with daily activities, prepared the food.
Limited Winston Salem, NC
Customer services/Sales Associate 2006 to 2007
- Answered questions from and provided information to
customers about merchandise for sale.
- Obtained merchandise from stockroom when merchandise
was not on floor.
- Arranged stock on shelves and racks in sales area, marked
and ticketed merchandise.
- Kept merchandise in order, structured and maintained a
clean store.
Food Lion Advance, NC
Cashier 2003 to 2006
- Received cash, checks and completed credit card transactions
from customers and employees.
- Issued change and cashed checks.
- Compared totals on cash register with amount of currency in
register to verify balances.
Education: Davie County High School Mocksville, NC
Graduate
Forsyth Tech Winston Salem, NC
Currently enrolled
Additional Training:
Successfully completed and received my EMR (electronic medical
records) certification, which allows me the knowledge on
scheduling patients; keying in patient information while creating
electronic charts.
Contact this candidate