High School Customer

Brittani Gravely

*** ******* ******

Staten Island, NY 10303

(917) 941- 2871, ***************@*****.***

EDUCATION:

Port Richmond High School Staten Island, NY

Received: High School Diploma

EXPERIENCE:

06/2014-11/2014 United States Postal Service Staten Island, NY Mail Carrier

Answered questions about postal regulations.

Operated approved vehicle to deliver mail or walk on foot

Delivered packages and mail to business and people throughout Staten Island, NY.

Collected money for postage-due and COD (cash-on-delivery) fees and obtained signed receipts for registered, certified, and insured mail.

07/2012-02/2013 Time Warner Cable Staten Island, NY

Call Center Representative

Handled payments, refunds, disputes, and customer’s complaints.

Informed customers of promotions, discounts and service options.

Opened new accounts, along with explaining terms and conditions.

Answered, linked, and referred customer’s calls to various departments.

Advised customers about different plans, while answering general inquiries.

10/2008-05/2010 Superior Staffing Solutions Staten Island, NY

Call Center Representative

Handled payments, refunds, disputes, and customer’s complaints.

Opened new accounts, along with explaining terms and conditions.

Answered, linked, and referred customer’s calls to various departments.

Advised customers about different plans, while answering general inquiries.

Performed various clerical duties daily such as; answering and directing phone calls, making phone calls, taking and distributing messages, compiling records of office activities, photocopying, scanning and faxing, sending emails, typing document, and data entry.

08/2006 07/2007 Footlocker New York, NY

Visual Stock Associate

Managed and stocked inventory.

Unloaded and sorted new shipment of apparel and footwear.

Prepared apparel for display in accordance to policy, brands and colors.

Ensured that each customer receives outstanding service by providing a friendly environment, which included product selection, shoe sizing as well as greeting and acknowledging every customer.

01/2006-08/2006 McDonalds Staten Island, NY Cashier

Operated food preparation equipment.

Cleaned and prepared store before closing for morning staff.

Relayed food orders and obtained information from customers.

Responsible for collecting, calculating, and distributing money to customers.

PERSONAL:

Computer literate; Type 70+ wpm, Windows, Word, PowerPoint, Excel and Social Media sites.

References Furnished Upon Request

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