Executive Assistant seeking a career in a law firm

KELLYANN GOODALL-KISSOON

*** ***** ** ***#**, Vernon, CT H: 860-***-**** C: 860-***-**** aco684@r.postjobfree.com

Skill Highlights

Microsoft Office programs Ability to Multitask Team work oriented

Core Accomplishments

Professional Experience

Organizational Skills Ability to work in a fast paced & challenging environment Self-motivated

Formally recognized for playing an instrumental role in establishing contact with a major Chinese distributor, saving the company money by negotiating pricing and marketing strategy

Supervised & Assisted in the development of a standardized procedure for ATM/Debit card production. Enhancing accuracy and timeliness, which generated an increased in member service quality loop score

Executive Assistant / Office Manager Apr 2010 to Oct 2014 EASTERN TOTAL ENTERPRISE Provided high level administrative support to the President & CEO that Operates three fast pace locations

Managed the overall activities of the organization Anticipated & Met the needs of the CEO & her staff Maintained CEO's calendar- planned & scheduled meetings Organized travel arrangements Prepared correspondences & Created Excel Worksheets Prepared power point presentations Processed expense report Maintained customer confidence & protected operations by keeping information confidential Completed projects by assigning work to clerical staff; following up on results Represented the CEO by attending meetings in her absence Improved office efficiency by implementing new policy & procedures Managed Employees Schedule & Payroll

Operation/Member Service Supervisor Feb 2008 to Mar 2010 FIRST NEW ENGLAND FEDERAL CREDIT UNION - East Hartford, CT Supervised everyday working of Member Service department process and increased efficiency of member service representatives

Coordinated activities among the different branches Trained & supervised member service staff Prepared meeting materials Received & verified branch cash Audited member service cash transactions and resolved errors Completed special requests by opening and closing accounts Oversaw & conducted power of attorney accounts and ensured proper protocol Conducted Tax Levy & Bank Executions Record Managed allocation of payroll deposits Constructed monthly Certificate of Deposit Report & Conducted IRA distribution Handled escalating issues, as well as establishing rules and procedures.

May Teller & Service Specialist 2005 to Aug 2007 BANK OF AMERICA - Bloomfield, CT Processed cash transactions, Identified customer needs & Crossed sold bank products

Maximized customer relationship and short wait time Provided friendly and professional service ATM Custodian; managed and processed ATM transactions Recorded transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports Maintained customer confidence and protects bank operations by keeping information confidential Provided friendly, accurate and professional customer service Contributed to team effort by accomplishing related results as needed

Front Desk Attendant & Night Auditor Jan 2006 to Jan 2007 FAIRFIELD INN & SUITES BY THE MARRIOT - Manchester, CT Performed front desk and Accounting duties

Performed bookkeeping activities, such as balancing accounts and conducting nightly audits Posted charges for rooms, food, liquor, or telephone calls Verified all account postings and balances Made and confirmed reservations Greet, register and assign rooms to guests Maintained Record of room availability and guests' accounts Provide accurate directions to local business, schools, hospitals, and attractions Prepared summary of cash, check and credit card activities Performed periodic security rounds Prepared for basic food service, such as setting up continental breakfast, coffee and tea supplies

Education

Bachelor of Science, General Studies 2010 University of Connecticut - West Hartford, CT Emphasis In Organizational Studies

Associate of Science, General Studies 2007 Manchester Community College - Manchester, CT

Continuing Education

Currently Enrolled in Post Graduate degree for Accounting & Paralegal Certification

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