Customer Service Manager
Resume:
Lilite Earle
** ******* *****, ***** ******
London N17 9FP
******.*****@*******.**.**
Personal Profile
My objective is to obtain a permanent position within the hospitality, customer service and
Events Management industry, great persuading and negotiating skills. I am very determined
and well organised individual, with the ability to work well under pressure both on my own
initiative and as part of a team. I have great Planning and commitment skills. For example,
distributing of task and effective communication within my team. I enjoy learning new skills and
I am keen to work within a Management environment.
Key Skills
• Customer service, I dealt with customers complaints in a professional and polite
manner.
• Supervisory skills, I manage a team of eight people in making up staff rotas and
allocating which is comfortable for staff.
• Upselling skills, when customers are not satisfied with a specific product, and I
approach the customer in a professional manner inquiring their likes and dislike and
which product will be perfect for them. Inn not over spending but getting an item to go
away happy with their purchases.
• Food and hygiene, having a keen eye in proper P.P.E. Getting staff to always have a
documentation in the start of a working day..
• Health and safety, making sure there is a safety rep available, and all near-misses and
hazard is documented.
• Updating daily sales using Spread Sheets, sending and receiving e -mail to and from
my manager
• Working has a deli chef, making and preparing sandwich and preparing various
dishes..
Employment History
2010 - 2015
Wilson Vale Catering
Front of House Supervisor
I worked alongside my line Manager
1.
Stock taking
2.
Answering Customers complaints
3.
Till handling
4.
Stock rotation
5.
Retail
6.
Commis Chef
7.
2006 - 2009 BP Aramark
Restaurant Supervisor
• I worked as part of a team ensuring that customers receive a high
standard of customer service.
• Dealing with queries and whilst handling complaints.
• Encouraging customers to purchase new products.
• I ensured all staff followed strict food and hygiene / health and safety
rules.
• Sending and receiving e-mail
• Updating daily sales by doing a spreadsheet with perspective items.
• Doing weekly Staff meeting
2002 - 2005 BP Aramark
Food Service Assistant
• I am a trained barista responsible for preparing and serving hot
drink, work well under pressure both alone and with my team
members.
• I ensured that all health and safety measures where adhered
to.
• I was responsible for ensuring my work station was always kept
clean and tidy at all times, especially at the end of each shift.
Education:
• 2009 - Health and Safety
• Food and hygiene
• 2009 - EDI Level 2 NVQ Team leading
• 2007 - NVQ Level 2 Food and Drink Service (The Hospitality Awarding
Body)
• 2004 - Foundation Certificate in Food Hygiene (Chartered Institute of
Environmental Health)
• 2004 - Customer Service and Upselling Techniques
• 2006 - Coaching Skills
References available on request
Contact this candidate