Medical Customer Service

Kathy C Reaux

**** **** ****** **** *Houston, TX 77489* 832-***-**** Cell

Dear Prospective Employer:

I am looking for permanent job and I was very pleased to see a vacancy in your reputable

organization. I am currently seeking full-time employment.

I am a fully qualified person, with over 7+ years of collections experience, who is well aware of

all the things concerning what it takes to be successful. I also possess excellent communication,

interpersonal and organizational skills, and the ability to work with minimal supervision. I would

be glad to meet you so that we can further discuss my qualifications and knowledge in this field.

My other qualifications are as follows:

• Proficient with Microsoft Office (Access, Excel, Word, and PowerPoint)

• Team-oriented and Professional Attitude

• Medical Collections (Medicaid and Managed Care)

• Excellent knowledge of Meditech, SSI, CUBS, CareSystem, TDH Connect, Medical

Manager, Facs, HIS, IDX, Medic, Medisoft, Fastrack, Mestmead, and Seasoft

• Exemplary problem-solving skills

• Dedicated and committed to meeting and exceeding goals.

I am enclosing my resume with this cover letter. Feel free to contact me as soon as possible on the

contact number mentioned above.

Thank you very much for taking time to read my cover letter.

Sincerely,

Kathy C. Reaux

kcr

KATHY C REAUX

7634 S Glen Willow Lane, Houston, TX 77489

Cell: 832-***-****

email: ***********@*****.***

OBJECTIVE

To obtain a responsible and challenging position with an organization that allows opportunity for gaining

knowledge, advancement, and utilizing acquired skills.

QUALIFICATIONS

• Proficient with Microsoft Office (Access, Excel, Word, and PowerPoint)

• Team-oriented and Professional Attitude

• Medical Collections (Medicaid and Managed)

• Excellent knowledge of Meditech, SSI, CUBS, CareSystem, TDH Connect, Medical Manager, Facs, HIS,

IDX, Medic, Medisoft, Fastrack, Mestmead, and Seasoft

• Exemplary customer service and problem-solving skills.

• Quick Learner

EXPERIENCE

05/13/2014-Present Frontline Source Houston, TX

Medical Collections Specialist

• Provides a highly specialized collection service, utilizing knowledge of all types of high

balanced collection techniques and recovery options on Commercial accounts.

• Submit adjustments to apply contractuals to the accounts to resolve balances.

• Review accounts for inaccuracies such as incorrect contractuals, misapplied payments, incorrect

refunds, etc.

• Ensures all account activity is thoroughly documented in Meditech and CUBS.

• Identify and resolve IPO’s (issues, problems, and opportunities) related to system, payer, or

process issues

• Comply with billing procedures in order to manage electronic rejects, rebills, and late charges on

daily basis.

• Work with little to no supervision.

10/1/2011- 04/29/2014 Getixhealth Houston, TX

Insurance Specialist

• Third party collection for Dignity Healthcare Systems.

• Insurance Verification for patients’ medical benefits and eligibility.

• Insurance Follow up on insurance claims greater than 90 days.

4/27/2009 - 5/12/2011 HSS Systems LLC Houston, TX

Medical Collections

• Locate and notify customers of delinquent accounts via mail, telephone, and/or personal contact.

• Posting patients medical payment to patients account and providing account statements.

• Insurance verification for patients’ medical benefits and eligibility.

10/18/2007 - 12/17/2008 Patient Financial Services Houston, TX

INSURANCE FOLLOW UP & COLLECTIONS SPECIALIST

• Third party collection for Memorial Hermann Hospital Systems.

• Insurance verification for patients’ medical benefits and eligibility.

• Insurance follow up on insurance claims greater than 90 days.

8/14/2007 TO 10/5/2007 Apple One Houston, TX

BILLING & COLLECTION CLERK – TEMPORARY

• Third party commercial insurance claims collection for MD Anderson Cancer Center.

• Insurance verification for patients’ medical benefits and eligibility.

• Insurance claim processing and/or billing.

EDUCATION

05/1976 – 05/1979 Jesse H. Jones High School Houston, TX

HIGH SCHOOL DIPLOMA

• GENERAL EDUCATION

REFERENCES

Available upon request

Contact this candidate