** **** **. • Cullman, al *****
619-***-****(C) • E-mail *********@*****.***
Andrea King
Objective
To join a quality based organization that will allow me to further my career utilizing my skills as well as obtaining new ones.
Education
1997-1999 James Campbell High School Ewa Beach, HI
1995-1997 Garfield Sr. High School Dale City, VA
Work experience
2011 - 2013 First Transit San Diego, CA
Administrative Assistant/Pay Roll Clerk
* Enter daily payroll using Advantage payroll and Q-quest, Process and order manual checks as needed
* Maintain accurate vacation and attendance spreadsheets
* Turn in end of month reports accurately and efficiently
* Track and monitor all employees out on FMLA or leave of absences
2007 - 2011 First Transit El Cajon, CA
Scheduler/ Optimizer
* Assist customers complaints and compliments
* Implemented training course for new reservationist
* Assume responsibilities when current manager is unavailable
* Answer all incoming phone calls and efficiently scheduled ride request.
* Provide information to passengers with customer service excellence
* Supervise reservationist, monitor calls they take and assist with any complication that may arise.
2006-2007 Western Truck School Spring Valley, CA
Student Services
* Create and maintain student files, including employment placement
* Answer incoming calls and forward to the correct person
* Collect, count and deposit tuition money as required
2001- 2006 Laidlaw Transit Services, Inc El Cajon, CA
Reservations / Dispatcher
* Answer all incoming phone calls and efficiently scheduled ride request.
* Provide information to passengers with customer service excellence
* Set weekly goals with fellow reservationist