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Customer Service Administrative Assistant

Location:
Georgia
Posted:
April 15, 2015

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Resume:

** **** **. • Cullman, al *****

619-***-****(C) • E-mail *********@*****.***

Andrea King

Objective

To join a quality based organization that will allow me to further my career utilizing my skills as well as obtaining new ones.

Education

1997-1999 James Campbell High School Ewa Beach, HI

1995-1997 Garfield Sr. High School Dale City, VA

Work experience

2011 - 2013 First Transit San Diego, CA

Administrative Assistant/Pay Roll Clerk

* Enter daily payroll using Advantage payroll and Q-quest, Process and order manual checks as needed

* Maintain accurate vacation and attendance spreadsheets

* Turn in end of month reports accurately and efficiently

* Track and monitor all employees out on FMLA or leave of absences

2007 - 2011 First Transit El Cajon, CA

Scheduler/ Optimizer

* Assist customers complaints and compliments

* Implemented training course for new reservationist

* Assume responsibilities when current manager is unavailable

* Answer all incoming phone calls and efficiently scheduled ride request.

* Provide information to passengers with customer service excellence

* Supervise reservationist, monitor calls they take and assist with any complication that may arise.

2006-2007 Western Truck School Spring Valley, CA

Student Services

* Create and maintain student files, including employment placement

* Answer incoming calls and forward to the correct person

* Collect, count and deposit tuition money as required

2001- 2006 Laidlaw Transit Services, Inc El Cajon, CA

Reservations / Dispatcher

* Answer all incoming phone calls and efficiently scheduled ride request.

* Provide information to passengers with customer service excellence

* Set weekly goals with fellow reservationist



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