Manager Customer

TIMOTHY O. SCANTLEBURY

*** ******** ******* *** ** Brooklyn, NY 11212

646-***-**** ************@*****.***

CAREER SUMMARY

Respected leader with the proven ability to empower a team to be successful and driven

to accomplish firm’s goals and initiatives. Have effectively lead teams through bank

mergers and branch consolidations. Recognized as a certified firm mentor for career

development and point of contact for colleagues.

EXPERIENCE

September 2008- Branch Manager, JPMorgan Chase Bank

March 2015

Achieved Top Manager Recognition in 2010 and top tier performance level in 2012.

Promoted to a Chase Private Client Branch in May 2013 and improved performance

level by two tiers through aggressive balance growth.

Consistently increased deposit balance growth by at least fifteen percent year over

year along with $1 million in investment balances growth per month.

Consistently achieved successful ratings on every branch audit by communicating

company protocol to ensure compliance with policies, procedures and regulatory

banking requirements.

Increased quarterly customer overall satisfaction scores by guiding and supporting

employees to deliver exceptional customer engagements and foster synergy to balance

positive employee experience with successful branch results.

Set clear expectations that lead to successful results through regular employee

meetings, coaching sessions and debriefs.

October 2003- Branch Manager, Washington Mutual Bank

September 2008

Consistently achieved between 91.5% and 100% on every branch audit by

communicating company protocol to ensure compliance with banking regulations.

Maintained customer experience levels in line with bank culture.

Helped facilitate bank merger on the branch level by scheduling training, addressing

both customer and employees concerns in effort to reduce business impact and

maintain efficiencies.

Coached team to advice clients in bank products and services, paying and receiving

operations, account maintenance and servicing, and loss & fraud management.

EDUCATION

May 2003 Bachelor’s Degree in Economics, Hunter College CUNY

COMPUTER SKILLS

Software

Microsoft Word, Microsoft, Excel, Microsoft PowerPoint and Microsoft Outlook

REFERENCES

Mr. Anas Ali Development Program Associate 917-***-****

Mr. Donavan Thomas VP-Private Client Advisor 917-***-****

Mr. Brian T. Lagreid Branch Auditor 360-***-****

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