Customer Service High School
Resume:
Khiabett Rodriguez
Houston, TX 77067
E-mail address: *********@*****.***
OBJECTIVE: Seeking an entry-level position, which will allow me to use my multi-tasking,
problem solving, organizational skills and interpersonal skills.
SUMMARY OF QUALIFICATIONS
Extensive experience organizing evaluating and following up with varied
responsibilities in a timely and complete manner.
Proficient in developing excellent relationship with customers.
Well-organized, efficient and quick learner.
Type 40 WPM and ten-key touch experience.
Committed, resourceful, and can be counted on to get the job done.
Strong written and oral communication skills.
Self-motivated, focused, and persistent.
Skilled at organizing work and resolving problems that arise in day-to-day
activities.
EXPERIENCE HIGHLIGHTS
12/2008 to 11/2010 Service Receptionist Mercedes Benz of Houston North
Answer heavy volume phone calls on switchboard.
•
Schedule service appointments
•
Recommend to customers appropriate services for their vehicles.
•
Handle problem calls requiring escalated consideration.
•
Make decisions when exceptions to the standard policies and procedures can be
•
made and help initiate them.
10/2007 to 12/2008 Receptionist Fitness Connection
• Greeting all clients and customers in a friendly manner
• Checking customers in to the facility
• Answer multi phone lines
• Enter customers payments on computer system
• Operate cash register
• Completed daily cash drops
07/2006 to 10/2007 Customer Service Representative NCO
• Answer heavy back to back phone calls
• Handle problem calls requiring escalated consideration.
• Typing 25 words per minute
• Data entry
• Handle confidential phone records/bills
• Customer satisfaction
EDUCATION:
Lone Star College- Tomball- Willow Chase Center
Currently working on Bachelors in Early Childhood Education 08/2007-Present
Westfield High School, Houston, TX.
High School Diploma Graduated05/2007
SOFTWARE EXPERIENCE:
Microsoft Word and PowerPoint
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