Customer Service Management

Gloria A. Murphy

**** **** ****** **********, ** 22304 ( Home 703-***-****

Professional Summary

Over 10 years of administrative experience. Strong analytical,

organizational, interpersonal, and writing skills. Ability to work

efficiently and effectively under strict deadlines. Possess a professional

attitude and the ability to communicate with all levels of management.

Exceptional ability to comprehend and execute complicated tasks. In-depth

knowledge of records management used in Federal Government and private

sectors.

Key Skills

Leadership Attentive, Quick Learner Records Management

Team Player and Goal Oriented Meeting & Event Planning

Work Well under Pressure Superior Customer Service Office Management

skills Teambuilding &

Strong Communication Problem Solving Supervision

skills Planning and Organizing

People Skills

Able to evaluate Ask for feedback from Good listener, attend to,

problems from various others and giving quality care for, collaborate,

angles and to create feedback in return. comfort, cooperate, ease,

solutions. encourage, facilitate,

guide, help, lend,

protect, reinforce,

serve, service, and

support.

TECHNICAL SKILLS

Window 7 Professional, Microsoft Office 2010, Microsoft Word, Microsoft

Excel, Microsoft PowerPoint, Microsoft One Note, Microsoft Outlook,

Microsoft Access, Adobe Acrobat, Publisher and type 65 wpm.

Experience

Ecompex Reston, Virginia

2013 to Present

Key Entry Operator II

Have the ability to compose professional correspondence without requiring

additional training.

Ability to follow protocol and to apply sensitivity and discretion in

handling confidential information.

Ability to take direction within a team setting and complete team-related

work promptly

Ability to control the pace and flow of the inquiry/request and manage call

time effectively

Excellent verbal and vocal skills (proper grammar, tone, volume, rate,

sentence structure, positive language, and transitions)

RC Career Services (Temp Agency) Alexandria, Virginia

2012 - 2013

Administrative Specialist

Coordinate administrative activities, which includes the following task:

creating, storing, retrieving and integrating information for staff and

clients.

Schedule conference meetings, agenda, and transcribe minutes.

Set up conference calls and write correspondences

Generate and prepare reports for meetings.

Greet clients, answer phone, process incoming and outgoing mail.

Maintain and manage files for client services.

Residential Care Alexandria, Virginia (Temporary)

2011 - 2012

Office Manager

Responsible for the organization and coordination of office operations,

procedures and resources to facilitate organizational effectiveness and

efficiency.

Performs general clerical functions such as sorts, routes and distributes

mail; types material from typed or handwritten copy; prepares

correspondence, reports and other documents.

Performs program support tasks such as organizes forms; photocopies; files;

orders and maintains program materials and educational handouts; makes

reminder calls for visits as requested by the supervisor.

Ecompex (Temp Contract) Mclean, Virginia 2010 to

2010

Data Entry Clerk

Entered data codes and standards into an automated system.

Received and responded to inquiries in compliance with standards. Access

files through knowledge of computer terminal and manual file system.

Provides a variety of clerical and administrative support for other

departments as

necessary.

Old Town Alexandria Library, Alexandria, Virginia 2009

(Volunteered) to 2010

Library Clerk

Ordered library materials and received and checked shipments from

publishers, cataloged materials, made materials shelf-ready, and maintained

the library's automated system.

Planned, organized, and processed direct ordering, and cataloging.

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