Customer Service Administrative Assistant

BETHELEM KAHSAY

*** ****** ** **** *** Alexandria, VA 22305( + 703-***-**** (

********.******@*****.***

Career Profile

To utilize my experience, knowledge, and to become an enthusiastic and

hardworking member of an organization or company.

Education & Credentials

September 2008 - May 2012 Bachelor of Arts in International

Politics,

University of East

London - UK

Skills

Dedicated, diligent, and multi-tasking professional with practical skills

in:

. Vast practical experience with program development, program

planning, implementation, evaluation, community focus group,

facilitation, stakeholder identification, and social marketing in

both governmental and private settings.

. Proficient in Microsoft Office (Word, Excel, PowerPoint,

Access, Outlook), People Cube reservation system.

. Effective Communication Skills for Diverse Populations and

Group.

Professional Experience

April 2014 - February2015 Personal Banker

PNC Bank, Adams Morgan Branch, DC

. Provide quality customer service and financial advice to consumers

. Responsible for creating financial solutions for consumers in

investment and retirement plans, money markets, cd's, home equality

loans, personal loans, auto loans, credit cards, and personal and

business accounts

. Provided financial recommendations and developed portfolios installing

additional services and products to consumers

. Responsibilities included the quality assurance and support of

consumer grievances

April 2013 - March 2014 Political research associate

Borough of Hounslow

-London, UK

. Provided policy support, researching and analyzing issues

. Responsible for the collection and subsequent analysis of data to

identify public opinion

. Responsible for researching public opinion by conducting

questionnaires, surveys and focus groups

. Responsible for assisting the group with the production of newsletters

and other communications and marketing materials

. Developed press releases and handled all media inquiries

July 2012 - February 2013 CASE WORKER

BRITISH REFUGEE COUNCIL - London, UK

. Provided ongoing case management services to refugees

. Responsible for conducting statistical research between quantity of

refugees and the relevant country as well as backgrounds and personal

circumstances of refugees utilizing services.

. Documented needs and findings in the Individualized Service Plan for

all clients served prior to clients' admission to the refugee council

. Conduct admission intake assessments and orientations accordingly

. Counsel clients on Employability and Social Welfare

. Made appropriate referrals with community agencies and service

providers to ensure comprehensive care.

. Liaise with governmental bodies on behalf of the clients

Accomplishments

-Restored a level of trust and hope with clients.

February 2009 - September 2011 ADMINSTRATIVE ASSISTANT

Blackrock Asset Management - London, UK

. Working under a high pressure commercial bank and deliver accuracy

high customer service

. Utilizing my organizational experience to process accommodations

through phone and email. This included booking multi-cited global

videoconferences, large events and block bookings using the People

Cube reservation system

. Responsible for generation all electronic correspondence.

. Responsible for operating a computer system and switchboard

Accomplishments

-Consistently praised by management for the quality and timeliness of

reports, attention to detail, exemplary customer service delivery and

team-player attitude

Other

. Activities: Member of East African Refugee Centre and Eritrean Youth

Tutoring

. Language skills: written and spoken fluency in English, Amharic and

Tigrinya

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