Customer Service Administrative Assistant

Cover Letter

To Whom It May Concern,

My name is Christine Palmer. In my efforts to earn employment with your organization as an Administrative Assistant, I am writing this letter to highlight my skills and qualifications. In reading my resume, I believe you will find my qualifications and attributes make me a very suitable candidate for employment

A little about myself, I graduated from York University with a Bachelor’s Degree in Sociology and also a Diploma certificate in simply accounting. I am energetic, approachable, and out-going. I have good computer skills, book keeping, Management skills, and the ability to handle high work volume. I have outstanding communication skill and I’m able to obtain and relay accurate information in a clear and concise manner.

I am very reliable and I dedicate myself to everything I choose to be part of. I am committed to providing outstanding customer service as I believe it makes all the difference. I have a good track record of exceeding customer service, admin /executive assistant duties and sales expectations. In conclusion, I am ready to make valuable contributions to your business.

I greatly appreciate your consideration for employment and I look forward to further discussing my qualifications in person. Attached to this email is my resume detailing my experiences and also my hours of availability are flexible. For any questions or concerns please feel free to call me 647-***-****. I hope to be a productive addition to your team.

Sincerely,

Christine Palmer

ADMINISTRATIVE ASSISTANT

Summary of Qualifications

• Over 5 years of professional experience in Administrative Assistant, Managing/Supervising, Customer Service and Sales

• Excellent time management and organizational skills and the ability to set priorities and work under tight deadlines with minimal supervision

• Excellent interpersonal skills, office etiquette and phone manners

• Proven track record of processing various transactions, including cash, credits, and debits with accuracy and efficiency

• Proficient with software applications including Adobe, MS Word, Excel, and PowerPoint

• Strong research and analytical skills, organizing data to prepare reports and develop presentations

• Ability to learn, understand new concepts, practices and procedures at a fast pace

• Outstanding organizational and multitasking skills, prioritizing work to meet daily targets

• Excellent interpersonal and communication skills with the ability to manage, establish, and maintain effective working relationships with all level of staff, the public, vendors / contractors in person or by telephone and in writing in an effective, courteous and professional manner

• Excellent problem solving skills with the ability to make sound decisions and develop solutions to drive efficiencies

• Ability to work hands on with individuals in any environment with minimal supervision

WORK EXPERIENCE

Administrative Specialist/Coordinator - RCCG Covenant Chapel Apr 2012 - Oct 2014

• Oversaw and performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents

• Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

• Helped in the recruiting process and training of new staffs

• Collected, sorted, distributed, or prepared mail, messages, or courier deliveries

• Managed and maintained the company facilities and space accommodation

• Entered, managed, maintained and retrieved data and information using large multiscreen data base

• composed correspondence, edited, and proof read documentation for management

• Responded to inquires requiring broad knowledge of the operational area/ functions

• Responded to inquires in an effective, courteous and professional manners through emails writing and telephone

• Received documents/ applications, invoices/monies, donations from the public and members

• Compiled, Prepared and formatted reports and correspondence for management as required

• Maintained Outlook calendar(s) in current and accurate status using computer

• Organized, scheduled and coordinated meetings and conference calls; prepared meeting materials and PowerPoint presentations; wrote and proofread meeting minutes

• Handled petty cash, ordered office supplies, prepared invoice and cheques for payments

• Answered calls, listened to the concerns/issues faced by the person, used good judgment to prioritize/transfer them to the appropriate department

• Researched and analyzed advertising strategies; prepared report for the manager

• Prepared documentations including letters, memos, and reports of sensitive and confidential nature

• Ensured that office operations are in compliance with policy provisions and standards

Customer Service Representative Gemma Communication Centre, Toronto Nov 2011 - Feb 2012

• Answered telephone (inbound and outbound calls), took messages, or transferred calls to appropriate person

• Used administrative support skills, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

• Activated HBC and capital one customer’s credit /master cards on phone

• Verified customer’s identity and validated their accounts on phone through the trans-union website

• Responded to customer calls and dealt with all queries in a pleasant and timely manner

• Increased customers retention and loyalty by making genuine suggestions, up sells and cross sells

Cashier /Customer Service York University Bookstore, Toronto Aug 2009 - Jan 2012

• Processed cash, debit and credit transactions with accuracy and efficiency

• Ensured that barcodes, labels and quantity keys were accurate to prevent transactional errors

• Verified the accuracy of information presented by customer to prevent fraudulent or illegal activity

• Provided excellent Customer Service and Sales support to ensure customer satisfaction and loyalty

• Completed training on Proper Bagging, Scanning Credibility Policy and, Store within a Store

• Ensured company policies were adhered to with respect to returns and price matching

• Maintained isles and tables by ensuring that merchandise were in the appropriate locations and assisted with inventory

Support Worker / Intake (volunteer) York University Disability Centre Sep 2009 - Jan 2010

• Interviewed a client to gather all the information required to document and advise about services needed

• Gathered personal information to ensure that individuals (students) qualified for services and determined which case manager best fits the needs of my clients

• Forwarded each client's information to the proper department or case manager, and filled it for further

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