Customer Service Manager
Resume:
STEPHANIE WRIGHT
Lauderdale Lakes, Florida, 33309
************@*****.***
Highly proficient, talented and dependable professional with well-established management skills, with an aspiration to learn more. 10+
years’ experience working in retail and as a manager. Skilled in data analysis, marketing, report writing, consulting, customer service,
employee and client management, finance and inventory control.
WORK CHILDNET, PLANTATION, FL
EXPERIENCE Child Advocate, Dec 2011 – May 2014
• High achiever that provided accelerated permanency for children in half the time required.
• Provided customers with 25% more resources than other Child Advocates
• Recognized for outstanding work as a Child Advocate
• Was chosen 90% of the time as project leader and coordinator for the Unit.
CHILDREN'S HOME SOCIETY OF FLORIDA, DELRAY BEACH, FL
Dependency Case Manager, Jul 2009 – Dec 2011
• Successfully promoted safety, well-being and permanency for children on case load
• Actively analyzed data and develop strategies to successfully meet the need of families
• Proactively provided financial, medical and housing assistance to families.
• Reduced children length of time in care by reviewing, reporting and efficiently presenting cases
before the court.
SURE COMMITMENT SERVICES, PLANTATION, FL
CEO, Sep 1999 – Jul 2011
• Oversaw activities directly related to providing janitorial services to customers.
• Reviewed financial statements, activity reports, and other performance data to measure
productivity.
• Managed and motivated staff into being efficient and productive, prepared work schedules and
assigned specific duties.
• Established and implemented policies, goals, objectives, and procedures as well as conferring
with staff members as needed.
• Developed implemented marketing strategies, including advertising, campaigns and promotions.
NEW MT SINAI PENTECOSTAL MINISTRY, SUNRISE, FL
National Superintendent of Sunday School, Oct 2000 – Jan 2011
• Trained and supervised instructional and non-instructional staff.
• Identified and recruited potential volunteer workers.
• Developed and directed study courses and religious education programs within the congregation.
• Executed program plans by ordering needed materials, scheduling speakers, reserving spaces,
and handling other administrative details.
• Counseled individuals regarding interpersonal, health, financial, or religious problems.
• Collaborated with other ministry members to establish goals and objectives for religious
education programs and developed ways to encourage program participation.
• Conferred with clergy members, congregational officials, or congregational organizations to
encourage support of and participation in religious education activities.
• Publicized programs through sources such as newsletters, bulletins, or mailings.
• Attended workshops, seminars, or conferences to obtain program ideas, information, and
resources.
• Planed or conducted conferences
3551 NW 41 Street Lauderdale Lakes, Florida, 33309 954-***-**** ************@*****.***
NEW MT SINAI PENTECOSTAL MINISTRY, SUNRISE, FL
Assistance Financial Director, Apr 2008 – Jun 2010
• Analyzed revenue and program cost data to determine budget priorities.
• Networked within communities to find and attract new members.
• Conducted fundraising to continue maintenance of the organization.
• Developed and analyzed information to assess the current or future financial status of firms.
PENTECOSTAL TEMPLE REVIVAL CENTER, FORT LAUDERDALE, FL
Youth Director, May 2013 – present
• Identifies and recruits potential volunteer workers to assist in the youth department.
• Supervises staff that work with youth in various areas.
• Collaborates with members to increase participation in the youth department.
• Schedules special events such as conferences, meetings, fundraisings and outings.
• Interprets religious education activities to the public through speaking, leading and discussions.
EDUCATION • GED
FLORIDA ATLANTIC UNIVERSITY, DAVIE, FL
BA in Political Science
SMITH UNIVERSITY, SUNRISE, FL
MS IN PSYCHOLOGY
ADDITIONAL • Computer Skills
SKILLS • Interpersonal communication skills
• Time and Staff management skills
• Organizational skills
• Business management skills
• Strategic and Creative thinking skills
3551 NW 41 Street Lauderdale Lakes, Florida, 33309 954-***-**** ************@*****.***
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