Sales Customer Service

**** ********* **.

Toledo, Oh *****

419-***-**** e-mail

*********@*****.***

Lisa B. Schaaf

OBJECTIVE

Obtain a position in a reputable, fast paced environment that would give me

the maximum opportunities to prove my skills and experience to bring that

company to the next level. I am a team player and goal oriented individual

with eight years of outside sales experience, and four years of car sales.

PROFESSIONAL PROFILE

Responsible for strategically identifying potential clients to grow small

to large business accounts through

initiating and closing the sales on products.

Absorb large amounts of technical knowledge and able to meet and surpass

quota's in a commission based environment.

Persuasive communicator with time-management skills allowing a revenue

generating sales pipeline, which leads to excellent business relationships.

Works well within a team environment and can partner with other account

managers to maintain and grow accounts.

Works side by side with prospective customers as a professional consultant

to analyze business needs and make recommendations on solutions that will

benefit and enhance the customers overall experience.

Superior closing sales ratio's.

Proficient in Microsoft Word, Excel and Powerpoint Presentations.

EMPLOYMENT

Brondes Ford, Toledo Ohio

Car Sales

7/13-Present

Approach and assist new customers that enter the dealership lot

Determine the needs of the customer by listening and asking questions

Perform walk-around with customer and demonstrate features of suitable

automobiles

Effectively close automotive sales

Ensure the customer understands the vehicle's operating features, and

paperwork

Maintain an owner follow-up system that encourages repeat business and

referrals

Reports to the sales manager regarding objectives, reviews, analyses, and

planned activities

Attends training and sales meetings offered by the dealership and

manufacturers

Review sales statistics and actions to determine how to better utilize

time, plan more

effectively, and improve sales

Verizon Wireless

3/12-7/13

Wireless Specialist

Facilitate retail sales of cellular phones and wireless services to

the general public while demonstrating outstanding customer service.

Create additional sales opportunities through creative marketing

campaigns and community involvement.

Develop continuous and up-to-date knowledge of wireless products and

services; with exceptional demonstration of equipment capabilities

Handle daily store operations such as opening/closing, inventory

control, cash management, and various office/administrative duties.

Develop and monitor action plans for the accomplishment of

daily/month sales goals

Nextel Communications, Toledo Ohio 7/97-2/03

Account Executive

Perform numerous sales, and customer service functions in the sale of

digital wireless cell phones.

Opened up the first Nextel direct office in Northwest Ohio in July of

1997. Consistently ranked over the 90th percentile in quota in two

consecutive years.

Began servicing and maintaining over 1,500 accounts in the Michigan

and Northwest Ohio market in 1999.

Awarded a member of the 125% club for 7 months in 2000.

Achieved above 100% of quota in the year 2001, ranking me in the top

10% of Michigan, and Northwest Ohio market.

Trained new Account Executives in the sales presentation strategies,

and marketing.

Enterprise Car Sales, Toledo Ohio 7/95-8/97

Senior Account Executive 8/96-8/97

Perform numerous sales, and marketing functions in the area of used

automobiles.

Consistently ranked #1 in the branch sales based on the highest sales

volume: ranked #1 in sales 7 months in the Detroit Group.

Achieved 100% customer satisfaction in 1997 based on ESQI customer

reviews surveys.

Developed leads through marketing promotions, cold calls, and

networking with area lenders.

Functioned as a Finance Manager, negotiating loan contracts and

manage ring the loan process for all company sales.

Train new and existing Account Executives in the sales presentation

strategies.

Account Executive 11/95-8/96

Performed sales and marketing functions

Sold 140% of sales goal in 1996, with top sales in the branch each

month in the Detroit Group 6 months

Increased sales leads 50% through marketing promotions.

Administrative assistant 7/95-11/95

Performed Branch Manager tasks in the sales process

Increased branch sales leads y 80% by initiating and implementing a

highly successful marketing campaign. Promoted quickly based on

strong sales, and personal skills performance.

EDUCATION

Owens Community College, Perrysburg Ohio

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