Customer Service, customer care, customer support

Mohammed Hassan Mousa

Phone: +203*******

Email: *******.*****.*****@*****.***

P ROFESSIONAL E XPERIENCE

Dec 2013 to Present

(13 months)

Customer service consultant at Sedra Care Global services Alexandria,

Egypt.

Industry: Computer/Customer service, Telecommunications Services, Outsourcing/Offshoring

Company Size: 101-500 employees

Billing, technical support and sales for the American telecommunications companies.

Jan 2013 to Dec 2013

Customer service consultant at Sutherland Global Services Alexandria,

(12 months)

Egypt.

Industry: Consumer Services, Outsourcing/Offshoring, Information Technology Services

Company Size: More than 1000 employees

Customer service specialist for at&t American customers for U-verse campaign handling both

billing and sales.

Nov 2011 to Dec 2012

Accounts payable at Holiday Villa Madinah Hotel Madinah,

(1 year and 1 month)

Saudi Arabia.

Industry: Travel, Transportation and Tourism, Hotels and Lodging

Company Size: 501-1000 employees

Accounts payable manager and purchasing & consumption analyst with highly managerial

level.

Nov 2010 to Nov 2011

Sales Manager at Future (Samsung KSA) Madinah,

(1 year)

Saudi Arabia.

Industry: Telecommunications Services, Marketing and Advertising, Business Supplies and Equipment

Company Size: More than 1000 employees

Madinah’s Samsung mobiles sales and marketing for the energize campaign.

Oct 2009 to Oct 2010

Accountant at Good for trading & supplies Alexandria,

(1 year)

Egypt.

Industry: Agriculture/Forestry/Fishing/Farming, Retail. Company Size: 11-50 employees

Book keeping and daily statements for suppliers.

EDUCATION

2003 - 2009 BSc. in Accounting

Alexandria University, Egypt. Grade: Good

2002 High school (Thanaweya Amma), Oloum Shar’iya, Saudi Arabia.

ACHIEVEMENTS

• I have an achievements as a Sales Manager at Future electronics (Samsung franchise in KSA) in recruiting & training

new sales agents and deploy them in the appropriate points, for Madinah city in KSA hyper markets and outlets.

• I also achieved a very high sales results with at&t, and became one of the top sellers on at&t floor, and finished as the

last top seller on at&t’s floor in Egypt.

CERTIFICATES AND TRAININGS

Apr 2013 Communication & soft skills at Sutherland global services

Oct 2011 Modern Accounting (Score: 84% out of 100%)

Dec 2008 American English at Egyptian American center for continuous learning

LANGUAGES

• Arabic & English : Fluent. Spanish : Good

TOOLS AND TECHNOLOGIES

• Advanced in Sales orientation, Multitasking, Microsoft Office, CRM, Customer Service, Translation, Networking, Adobe

Photoshop, Telecommunication and persuasion engineering.

AREAS OF E XPERTISE

• Advanced in Marketing, Telesales, Customer service and Endurance.

• Intermediate in Billing, Sales and Accounting.

KEY S KILLS

High energy, Negotiator, Customer-oriented, Flexible / Adaptive, Details-oriented, Persistent

Contact this candidate