Customer Service Manager

Billy W. Griffith

*** *. *** ******

Crandall, Texas 75114

972-***-****

Employment:

MHC Kenworth

Oct 2012-Present

Shop Foreman

. Manage Technicians and assign work orders daily

. Coordinate quality control for repairs

. Coordinate with parts department

. Front End Customer Service

. Knowledge of Microsoft and AS400 programs

. Maintain shop equipment

. Coordinates monthly budgets with shop manager

Super Service Transportation Services LLC.

2000-Oct 2012

Shop Manager

. Started as Shift Supervisor on trucks and trailers promoted 2001

. Currently performing PM's Brakes Service, Qual Coms and AC's

. Maintaining fleet of 1100 trucks & trailers (Freightliner, Volvo,

International, Kenworth, and Mack)

. Maintaining fuel pumps and ordering fuel for fleet

. Maintains quality of storm water and OSHA requirements

. Repairing fleet or adjusting fault codes on all makes/models

. Working with all outside vendors on warranties and outside repairs

. Ordering parts for complete fleet maintenance.

. Yard supervisor, security supervisor

. Working with a personal computer on Detroit, DDEC, Cummings and

Mack engines

. Knowledge of Microsoft and AS400 programs

. Create work schedule for all employees, payroll, maintain shop

quality to above standard performance.

Dallas Area Rapid Transit (DART)

1982-2000

Equipment Service Mechanic

. All phases of repair, analysis and diagnosis of company busses,

trucks and equipment

. Responsibilities include engine troubleshooting, teardown, buildup,

overhaul, transmission repair, brake overhaul including turning

drums and rear axle repair

. Skilled in complete electrical system analysis and repair

. Perform daily running repair and preventive maintenance of diesel

and CNG coaches

. Received commendations for participation in troubleshooting and

corrective measures for HVAC and electrical problems.

Lone Star Diesel

1980-1982

Equipment Service Mechanic

. Repair trucks and heavy equipment

. Fill in supervisor to assist owner with daily operation of garage

. Instructed and assisted mechanics in all phases

Technician Certification:

. Technical Training in Nova Multiplex wiring and amerex fire

. LNG fuel

. Suspension and brakes

. Lift-U and wheelchair lifts

. Sutrack air-conditioning

. Z-F transmissions

. Vapor wide door, and Select Plus Cummings engines

. Complete classes in Paceline clutch, Hasmat, and A/C certifications

. Storm water training

Education:

H. Grady Spruce High School

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