Customer Service Security
Resume:
Terrence M. Brown
Morningside, Md. 20746
Objective
To obtain a rewarding position utilizing the skills, experience and education that I have acquired
with the Office Management and Criminal Justice industry.
Education
Bladensburg High School, Bladensburg, Maryland
Received Diploma 1991
Currently pursuing Associates of Science and Business Administration at Colorado Technical
University projected graduation date August 2015
Summary of Qualifications
Secret Clearance Microsoft Software Package
Special Police Officer (SPO) including Word XP, Excel XP
Certified GSA A/9 PowerPoint XP, Outlook XP,
Certified w/ 16 gauge shotgun Access XP
Certified OC spray procedures 55 WPM
Certified using Monadnock expandable Baton
Certified CPR/AED, Adult and pediatric
Certified First Aid
Certified Supervisor
Professional Experience
American Income Life
Benefits Director Manager – March 2014 – February 2015
• Train new agents for sales in the field
• Interview potential employees
• Create spreadsheets
• Report various information to my superiors
• Sales
• Open and Close the office as needed
• Assisted in creating usernames and passwords for company training website
Paragon Security Systems
Armed Security Officer Supervisor - November 2012 – January 2014
• Protect life and property
• Provide armed security at the St. Elizabeth Complex
• Check ID’s of employees entering the complex and check visitor ID’s with the use of the
Uniden PA600 handheld scanner
• Check all persons and vehicles for illegal contraband
• Issued visitor and commercial badges to persons entering the complex
• Perform patrols of exterior assigned work area, conduct preliminary investigations of
incidents and provide written reports of findings to my supervisor
• Performed scheduling duties
• Stand post at the gates, monitor security system consisting of closed circuit TV cameras
(CCTV)
• Manipulate angle/ zoom of CCTV/ operate digital video recording as well as utilizing
handheld radios (RF) to communicate with other officers
• Issue Weapons, conduct uniform inspections, brief officers every morning as well as
conduct weapons inventory
• Supervised 30 Protective Service Officers
Masters Security LLC
Armed Security Officer – March 2010 – November 2012
• Provide armed security at the St. Elizabeth Complex
• Check ID’s of employees entering the complex and check visitor ID’s with the use of the
Uniden PA600 handheld scanner
• Check all persons and vehicles for illegal contraband
• Issued visitor and commercial badges to persons entering the complex
• Perform patrols of exterior assigned work area, conduct preliminary investigations of
incidents and provide written reports of findings to my supervisor
• Stand post at the gates, monitor security system consisting of closed circuit TV cameras
(CCTV)
• Manipulate angle/ zoom of CCTV/ operate digital video recording as well as utilizing
handheld radios (RF) to communicate with other officers
Jenkins Security, Inc.
Special Police Officer Supervisor – August 2008 – August 2010
• 2 years of supervision, supervising 8 officers during 1st relief (7am-3pm)
• Provide armed security at the Coast Guard Building
• Redlined books
• Issued weapons
• Inspected officers during guard mount
• Checked credentials
• Performed scheduling duties
• Inspected post
• Scheduled training classes
• Evaluates and documents employees’ performance and provides feedback
• Performs work of considerable responsibility and identifies potential security problem
areas
• Stand post in the command center by monitoring state-of-the-art security system
consisting of closed circuit TV cameras (CCTV), intrusion detection system and motion
sensors
• Manipulate angle/ zoom of CCTV/ operate digital video recording as well as utilizing
handheld radios (RF) to communicate with other officers
On Point Security Company
Armed Security Officer – June 2006 – August 2008
• Provide armed security at the Department of Transportation
• Check ID’s of employees entering the building and check visitor ID’s with the use of
Viisage and the Maxxes system for fraudulent purposes
• Check all persons and baggage for illegal contraband with the use of a metal detector, x-
ray machine and a handheld magnetometer
• Issued visitor and commercial badges to persons entering the building
• Perform patrols of interior and exterior assigned work areas, conduct preliminary
investigations of incidents and provide written reports of my findings to my supervisor
• Stand post in the command center by monitoring state-of-the-art security system
consisting of closed circuit TV cameras (CCTV), intrusion detection system and motion
sensors
• Manipulate angle/ zoom of CCTV/ operate digital video recording as well as utilizing
handheld radios (RF) to communicate with other officers
Washington Psychiatric Center
Office Manager – April 2004 – June 2006
• Supervised 4 office assistants, overseeing their duties as follows
• Develop work schedules according to budgets and workloads
• Discuss job performance problems w/employees in order to identify causes and issues,
and to work on resolving problems
• Implement corporate and departmental policies, procedures, and service standards in
conjunction with management
• Received and screen calls referring visitors to the appropriate staff member or office
• Prepared purchase requests and ordered office supplies
• Prepared payroll, correspondence reports and invoices with the use of Microsoft excel,
Microsoft spreadsheet, Windows and Microsoft Word
• Organized and maintain all office files
Psychiatric Institute of Washington
Receptionist – August 1995 – April 2004
• Provided front desk customer service to staff and visitors
• Received and screen calls referring visitors to the appropriate staff member or office
• Performed general administrative duties including editing documents, filing, searching files for
information and scanning documents
• Prepared purchase request and order office supplies
• Organized and maintain all office files
• Created and maintain spreadsheets and Reports in Microsoft Excel
• Composed memos and correspondence
• Operated a 16 line switchboard
References
Available Upon Request
Contact this candidate