Customer Service Manager
Resume:
Larry Howard
Washington, DC 20007
*******@*****.***
240-***-**** cell
SUMMARY OF QUALIFICATIONS:
Superior customer service skills.
I’m detail oriented with strong organizational skills and the ability to effectively handle.
multiple tasks.
Self-motivated and pro-active with an entrepreneurial spirit.
Marketing-oriented with ability to build lasting relationships.
Excellent verbal and written communication skills.
Team-player, enthusiastic and positive, polished, poised and professional.
Prior retail, customer service center, administrative and sales experience.
Computer proficiency (Microsoft Word, Excel, PowerPoint and Outlook).
.
PROFESSIONAL HISTORY:
Capitol Concierge 05-2012 – present
Corporate concierge at 601 Pennsylvania Ave NW (BF Saul building).
Unlock lobby doors, receive, sort and delivered newspapers for tenants.
Register visitors and direct to the appropriate office.
Check in vendors, and make sure of proper use of loading dock and freight elevator.
Plan and organize monthly events for building tenants.
Receive, log and dispatch tenant service requests to the appropriate staff member.
Ensure timely close out and follow-up with the requesting party.
Answer incoming calls and dispatch as required.
Update building access cards for tenants.
Submit weekly work order reports to the property manager.
Monitor building security cameras and report any suspicious activity.
SNI Companies
The Cameron
Head Concierge/Front Office 01-2011 - 05-2012
Work closely with management and subordinates, stimulating motivation and a sense of group
satisfaction, and participate and share in staff views by holding regular meetings.
Train subordinates in the correct company procedures
Receive/record packages for residents.
Forward mail of former residents as appropriate.
Greet record and announce all visitors.
Record resident maintenance requests. Contact on-duty maintenance engineer to respond to
emergencies/lock outs.
Answer phones, direct calls, and take messages for manager and leasing personnel.
Greet rental prospects and announce presence to leasing agent.
Monitor building security systems.
Keep all doors locked except for move-ins or move-outs, and lobby door during day.
Control keys kept at Front Desk.
Control driveway parking via visitor/guest parking system.
FHEG-Georgetown University Medical Bookstore
Manager 11-2007 - 04-2010
Managed daily operations.
Confer with customers, faculty and staff regarding product and equipment needs.
Advise students and customers on type’s materials and equipment to purchase.
Monitor customer preferences to determine focus of sales efforts.
Determine customer needs.
Evaluate performance of employees.
Discuss advertising strategies with staff.
Hire, discharge, transfer or promote workers.
Monitor and managed store website.
Daily bookkeeping and monitoring of sales and finances.
Purchasing of supplies and equipment for sale and store use and also monitor inventory.
Monitor labor, payroll and overhead to make sure it’s within monthly budget.
Set weekly schedule.
FHEG-Georgetown University Medical Bookstore
Assistant Manager 08-2007 - 11-2007
Provide customer service.
Managed receiving and shipping of daily inventory.
Managed daily deposits.
Assisted with opening and closing of store.
Supervised sales floor.
Managed special events.
FHEG-Georgetown University Bookstore
Textbook Supervisor 11-2005 - 08-2007
Supervised sales floor.
Monitor and all phone calls for the store.
Placed book orders.
Monitor sales floor inventory and other various administrative duties.
Provide customer service.
Keepers Temp Agency 10-2004 - 12-2004
Performed various administrative duties for the following companies, American Institute for
Research, Corporate Executive Board, and American Pharmacy Association.
US Army/Infantry
Managed the supply and logistics office for the Wounded Warrior Company at Walter Reed Army
Medical Center, while I was there for treatment.
Provided lodging for wounded soldiers.
US Marine Corps/Infantry
Education
Montgomery College, Rockville Maryland
Business Administration
Chowan University, Murfreesboro, North Carolina
Liberal Arts
Military Education and Awards
US Marine Corps Infantry Squad leader School
Combat Action Ribbon, Joint Meritorious Unit Award, Meritorious Unit Commendation, Army Good
Conduct Medal, Marine Corps Good Conduct, National Defense Service Medal(2), Armed Forces
Expeditionary Medal(2), Global War On Terrorism Service Medal, Humanitarian Service Medal, Armed
Service Reserve Medal W/"M" Device, Army Service Medal, Sea Service Deployment Award(2), United
Nations Medal, and NATO Medal
References
Professional
Jason May
Chief Engineer
*****.***@***********.***
Melanie Wexler
Division Manager
*******@***********.***
Personnel
Andrew Blume
Security and Exchange Comm.
******@***.***
Alex Kalvaliunas
FINRA
****.**********@*****.***
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