Customer Service Medical
Resume:
Trusha Patel
* *********** *****, ******, ** ****0 C: 732-***-**** ******.*****@*****.***
PROFILE
Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following
through to achieve project goals. Seeking a role of increased responsibility in a fast paced working environment.
HIGHLIGHTS
• Microsoft Office proficiency Strong interpersonal skills
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• Quickbooks experience Dedicated team player
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• Meticulous attention to detail Medical Terminology
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• Highly organized Self-starter
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• Proficient in PC and OS X systems Fluent in multiple languages: English, Gujurati,
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Hindi
• Time management
• Professional and mature Social Media savvy
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• Resourceful
• Six Sigma – White Belt
ACCOMPLISHMENTS
Customer Assistance
Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
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Customer Service
• Researched, calmed and rapidly resolved client conflicts to prevent loss of accounts.
Research
Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.
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Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
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Customer Service
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to
maximize efficiency.
Documentation
Ensured charting accuracy through precise documentation.
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Implementation
Assisted in implementation of new tracking system that resulted in improved patient care.
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Patient Care
Delivered compassionate care that exceeded hospital requirements.
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Successfully provided quality care to hundreds of patients.
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Patient Education
Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.
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Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents
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for inter-departmental use.
EXPERIENCE
05/2004-09/2011 Surgical Coordinator
Ear, Nose and Throat of Central New Jersey – Edison, NJ
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts
requiring deductibles or co-pays.
Scheduled surgeries and procedures for three physicians at multiple surgical and hospital centers.
Thoroughly investigated past due invoices and minimized number of unpaid accounts.
Recorded and filed patient data and medical records.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
Acquired insurance authorizations for procedures and tests ordered by the attending physician.
Provided administrative support for three physicians.
Resolved and clarified issues with patient medications and collaborated with local pharmacies.
Accurately entered procedure codes, diagnosis codes and patient information into billing software.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient
Account Representative.
Confirmed patient information, collected copays and verified insurance.
Helped resolve any patient disputes while ensuring patient satisfaction.
Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
01/2012-08/2014 Scheduling Coordinator / Registrar
John F. Kennedy Medical Center – Edison, NJ
Communicated with patients on a daily basis to ensure they were aware of their responsibilities and helped resolve any
concerns regarding procedures as well as insurance discrepancies.
Maintained calendars/schedules for multiple departments within the hospital.
Consistently informed patients of their financial responsibilities prior to services being rendered.
Confirmed patient information, collected copays and verified insurance.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Consistently ensured proper coding, sequencing of diagnoses and procedures.
Ensured compliance with medical/legal requirements, JCAHO standards and Army regulations.
Exceeded patient satisfaction for all services rendered.
Monitored shared email in-boxes and ensured inquiries were addressed.
Completed registration quickly and cordially for all new and existing patients.
Arranged and assisted with hospital admissions.
Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for
information.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Handled and processed confidential patient information.
EDUCATION
June 2006 High School Diploma
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John P. Stevens High School – Edison, NJ
Current Student
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Middlesex County College – Edison, NJ
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