Customer Service Quality

CURRICULUM VITAE Address:

#**,*** *****, ******* ******,

SANJAY.R

RR Nagar, Bangalore-098

Email:**************@*****.***

Mobile:+91-984*******

CAREER OBJECTIVE

To pursue a long-term career with a dynamic and diversified organization, this would provide me ample opportunities for my

growth, so that I can contribute to the growth, development and success of the organization through my technical skills and

knowledge.

PERSONAL STRENGTH

• Comprehensive problem solving abilities,

• Excellent verbal and written communication skills,

• Ability to deal with people diplomatically,

• Willingness to learn, Team facilitator, Hard worker, Optimistic

• Relish challenging tasks, responsibility and tight time schedules.

PROFESSIONAL SNAPSHOT

Quality Management :

Looking after quality process improvement initiatives through different quality methods & efficiency management.

Creating & implementing workflows to facilitate structured support in all areas of quality and issues.

Sales &Marketing :

Managing customer service operations for rendering and achieving quality services

Responsible for resolving customer complaints on performance bottlenecks.

Providing value added customer services by attending customer queries and issues.

EXPERIENCE

Previous Company: Club Collections Export Pvt Ltd-Delhi (2005-2007)

(Sister Concern Company Phalada Agro Research Foundations Pvt Ltd)

Designation held: Marketing Executive-Italian Upholstery Leather Division

Formulate plans and development work for promotional activities.

Actively participated in promotion programs like live Inside-Outside mega shows and trade fairs, in the cities like Jaipur,

Chandigarh, Bangalore, Ahmadabad, Indore, Nagpur, and Ludhiana and so on.

Previous Company: Fashion Factory, Leather Garments (2007-2008)

Designation held: Quality Controller

To keep a complete sight on the order right up from sampling till get it dispatched

Discussing Quality issue with production department and undertaking quality check of leather, leather matching and cutting.

Handled online quality including fusing, pasting, panel matching, sewing and garment measurement as per required

specification.

Successfully handling the complete sampling and quality control activities in the organisation.

Monitored sample making and taking the approval of the same from the client.

Working with vendors for production and quality planning.

Final product inspection.

Company: Phalada Agro Research Foundations Pvt ltd

1. Designation held: Business Development Executive-Export Division (2008-2011)

Export marketing/merchandising

Fulfilling customer needs

Co-ordinating with all departments

Forex payment follow-ups

Finalising payment terms with foreign customers

Customer complaints handling

Presented company in the Prestigious Biofach Exhibition-Delhi, Mumbai & Bangalore

Held several meetings with current & prospective clients, successfully sealing deals

2. Designation Held: Marketing Officer-Retail (From 2011-2014)

Setup of department right from scratch

Looking after printing and packaging, design development & finalisation

Finalising terms for job-works, follow ups during production, packaging & dispatch

Looking for new sales opportunities

Giving Logistic support

Payment follow ups

Presently Working: Ace Furniture Solutions Pvt Ltd - Delhi (From 2014 to till date)

Designation: Marketing Executive in Bangalore

ACADEMIC CREDENTIAL

2002- 2005 LalBahadur Arts, Science & S.B., Solabanna Shetty Commerce College, Sagara.

2000-2002Pre-UniversityGov’t college.Sagara.1999 R.V English High School.Sagara.

IT SKILLS

Operating System :Windows XP, Windows Vista & Windows 7.

Other skills :MS Office 2003, MS Office 2007.

Extracurricular Activities & Hobbies

Carom, Cricket, listening to music, organising various events for company staffs.

PERSONAL VITAE

Date of Birth : 12-08-1983.

Mother’s Name : Rajeshwari.

Gender : Male.

Languages Known : English, Hindi and Kannada.

Declaration:I hereby declare that the above information in this document is accurate & true to the best of my knowledge.

Date:

Place: Bangalore.

Yours Sincerely

SANJAY.R

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